Facilities Maintenance Management of Future

March/April, 2017 | Source: Retail Store Maintenance
FM of the Future: How Will A Constantly Evolving Role Continue To Change

Because technology will play a role in every FM’s job in the future, every FM will need to be tech-savvy – understanding current technology and staying up to date on emerging technology. This critical requirement means every FM will need to be a curious, continuous learner. In addition to comfort with and knowledge of technology, the FM of the future will also need to possess these key skills… Read More


October 21, 2016 | Source: PYMNTS.com
ServiceChannel: Seamless Automation of Facilities and Contractor Management

The integration of PromisePay’s fully managed payments solution will now give ServiceChannel the capability to automate and streamline the large volume of complex transactions between facilities professionals and commercial contractors… Read More

CIO Review

October 17, 2016 | Source: CIO Review
ServiceChannel: Seamless Automation of Facilities and Contractor Management

Facilities management can be an unruly swamp of transactions involving many parties at different locations… Read More

Facility Executive

August 31, 2016 | Source: PRSM
Data Management ROI

Data collection in the facilities maintenance management arena is not new. FMs have long used service cost data to identify equipment for replacement and response time data to evaluate maintenance and service contractors… Read More

Facility Executive

June 6, 2016 | Source: Facility Executive
Facility Retrofit: Visibility In Multi-Site Maintenance

Founded in 2002, maintenance and repair operations at this fitness company was an ad-hoc system varying by individual studio. In 2015, the head of its facility management department implemented a service automation platform that unifies all locations… Read More


March 23, 2016 | Source: IFMA
Software is Eating the FM World (and That’s a Good Thing)

Managing the entire range of a multi-location company’s facilities is a trying task in the best of times. Organizations are facing a highly competitive environment in which to attract and retain customers. Add to this ever-demanding occupant and service requirements, increasing competitive pressures and always tightening-budgets, and it can seem like a never-ending task just to keep the lights on – literally and figuratively… Read More


February 9, 2016 | Source: TechTarget
Cloud-Based BI Helped One Company Rely Less on IT

What’s the best way for a business that’s already generally data-driven to remake itself into a business that uses data analysis more as a core part of its product offerings? For one company, step one was reducing reliance on internal IT services… Read More


January 5, 2016 | Source: RFMA
Living the Good Life: Zoe’s Kitchen

Prior to Service Channel, repairs and maintenance were decentralized and managed by the general manager of each restaurant. They used third-party outsourcing vendors as well as local vendors selected by the restaurants. Now, Service Channel allows the facilities team to have more control in sourcing vendors, more effectively review the cost of services across all locations and develop more consistent expectation of the services. The solution also tracks assets and the repair expenses to maintain them… Read More


January 2, 2016 | Source: Journal of Urgent Care Medicine
Janitorial and Maintenance Roundtable: Best Practices for Managing Environmental Services

Every urgent care center must have a plan to clean and maintain its physical facility. In this JUCM-exclusive panel discussion, industry leaders share their insights on selecting an environmental services contractor, negotiating pricing, and maintaining service levels… Read More



December 2, 2015 | Source: Inc.
Turn Big Data Into Smart Data With Good Data

“Big data” is a big, overused buzzword. Almost all data is at least somewhat valuable-but with good data, you can gain quality valuable insights about the health of your business. What you want is smart data, and you get that when you have quality data… Read More


October 12th, 2015 | Source: Italy-America Chamber of Commerce
Are You Maintaining Your Brand Uptime? Brand Building Through Facilities Management

What’s brand uptime? Simply, it’s the process of ensuring that all aspects of a location’s environment support and deliver on the brand promise.  And with most brands, this brand uptime means delivering an exemplary customer experience, from walking into the location to a customer’s next day perception of the company – good, bad or otherwise… Read More

Convenience Store News

October 8, 2015 | Source: Association for Talent Development
Beyond Products and Services

One company teaches its customers the skills they need to bring their industry into the 21st century… Read More


Convenience Store News

July 28, 2015 | Source: Convenience Store News
RaceTrac Improves Maintenance, Repair Services

RaceTrac Petroleum Inc. has improved maintenance and repair services across its convenience store network through the use of ServiceChannel, a service automation platform for facilities managers and contractors… Read More

June 11, 2015 | Source: Facility Care
Service Automation: The Secret Weapon for Managing Retail Healthcare Facilities

Technology, even service automation, is not the panacea for the challenges of maintaining retail healthcare facilities on a daily basis. True success for retail healthcare may require businesses to take a retailer’s mind-set toward managing their facilities… Read More

February 16, 2015 | Source: Network World
Products of the Week

ServiceChannel Custom Analytics is a new product that enables clients to modify the standard ServiceChannel analytics or build their own business intelligence platform tailored to their specific operational processes… Read More

January – February, 2015 | Source: Professional Retail Store Maintenance Association
Nike, Inc.: High Profile Brand, High Expectations

A former supplier once compared working with Nike, Inc.’s facilities maintenance department to changing a tire on a car going 65 miles per hour down the road… Read More

February 4, 2015 | Source: Datanami
Driving Analytics into Facilities Management

The world of facilities management is not a particularly advanced one when it comes to information technology, let alone the use of big data. But that’s starting to change, particularly with the type of self-service analytics that ServiceChannel is making available to its network of professional contractors and building owners… Read More

Chain Store Age

February 4, 2014 | Source: Chain Store Age
Beyond the Work Order: The New, Fully Integrated Model of Facilities Management

Varun Sawhney, VP of Business Development, ServiceChannel, sits down with Chain Store Age to discuss how facilities managers are leveraging data based on their own KPI’s, utilizing mobile technology, and considering the risks of outsourcing operations to a third-party… Read More

September 15, 2014 | Source: Professional Retail Store Maintenance Association
Analyze This – Nike Manages Data to Provide More Opportunities for Strategic Thinking

During the two years that Christine Hinzmann has held the Facilities Analyst position, she has enabled them to not only better leverage the data from the ServiceChannel platform they use but also to use the collected data more efficiently and effectively… Read More

Chain Store Age

September 7, 2014 | Source: Chain Store Age
Andy Brabender, VP Sales, ServiceChannel, speaks with Chain Store Age about why should CFOs care about facilities management… Read More

June 21, 2014 | Source: PathToMax
First European Retailer Roundtable held in Paris

Over 8 major retailers got together to hold the 1st ever European Retailer Roundtable meeting in Paris. This meeting was held in Paris over a two day period and included retailers such as Abercrombie, Apple, DFG, Estee Lauder, Fossil, Gap, Sephora & Swarovski. There was an interesting group of job titles ranging from Facilities Managers to Sourcing Specialists to Procurement to Sustainability and Construction… Read More

February 18, 2015 | Source: Dataversity
ServiceChannel and GoodData Model Cloud Business Intelligence

The recent partnership between ServiceChannel and GoodData reinforces the trend that the Cloud is an increasingly viable option for Business Intelligence (BI) and Big Data analytics. The latter provides the technology for the former’s ProView platform and attests to the value that the convergence of these technologies – Cloud Computing, Big Data, and analytics – inherently bring organizations… Read More

May 5, 2012 | Source: Professional Retail Store Maintenance
The Value of CMMS in Retail Business Decisions

When PRSM launched its benchmarking initiative over a year ago it was evident that the facilities industry was moving away from being reactive, only concerned with fixing an issue at the store, to being proactive. The industry as a whole understands that it’s not enough for your last service call to have met all expectations. Managers are now very much interested in and expected to keep the big picture in mind… Read More