Global Retailer:
Connecting Disparate Systems
& Processes for a Better Shopper Experience

“From finding and qualifying contractors to managing labor and supplies all the way through final payment, ServiceChannel is a complete solution: part CMMS and part e-procurement.”

Facilities Sourcing Manager, Global Retailer

The Results

30%

Reduced Total
Maintenance Spend

46%

Improved IVR
Compliance

63%

Improved Recall
of Work Orders

73%

Eliminated Call Center
Overhead

Challenge

With thousands of well known, highly trafficked stores, maintaining a quality brand image is crucial. However, there were neither systems nor processes in place to ensure a consistent shopper experience and to manage facilities cost effectively.

M

Scheduled maintenance was not occurring but was being invoiced

M

No access to actionable data to manage trends or identify outlier stores and contractors

M

Flawed work order to invoice process prevented budget management

Solution

This Global Retailer deployed ServiceChannel’s SaaS-based solution and contractor directory to upgrade their facility management processes and get associated costs under control.

N

Validate work performed and manage work orders

N

Manage assets for all trades and locations in real time

N

Find and qualify contractors for all trades across North America with Fixxbook