Connecting Disparate Systems
& Processes for a Better Shopper Experience
of Work Orders
Eliminated Call Center
With thousands of well known, highly trafficked stores, maintaining a quality brand image is crucial. However, there were neither systems nor processes in place to ensure a consistent shopper experience and to manage facilities cost effectively.
Scheduled maintenance was not occurring but was being invoiced
No access to actionable data to manage trends or identify outlier stores and contractors
Flawed work order to invoice process prevented budget management
This Global Retailer deployed ServiceChannel’s SaaS-based solution and contractor directory to upgrade their facility management processes and get associated costs under control.