LearningChannel

Our Public Courses are open to all users in our clients’ organizations, from Location Users to Senior Executives. These courses are perfect for when you need a refresher, when you have a new employee onboarding, or when you want to learn best practices to get the most out of our products.

Our interactive courses run regularly, and are led by expert instructors who are highly skilled in both their subject matter and the most effective learning methods. Each course lists the skill level necessary (from Beginner to Advanced) and the target audience, so you can mix and match courses based on your needs.

Dashboard 101: How to Use the Service Request Dashboard


In this class you will learn the basic usage of the ServiceChannel Location Portal / Dashboard

Product Service Automation Dashboard
Offering Type Instructor-Led Webinar
Duration 60 min

Skill Level Beginner
Target Audience Location Users

Fixxbook for Contractors: Best Practices in Profile and Account Management


In this class you will learn best practices in creating, preparing, and maintaining your Fixxbook profile. You will also learn how to prepare your Fixxbook account so to be able to invoice clients.

Product Fixxbook
Offering Type Instructor-Led Webinar
Duration 60 min

Skill Level Beginner
Target Audience Contractors

A Day in the Life of a Facility Manager: Work Order Creation and Management


In this class you will learn how to create, search and manage work orders within Service Automation.

Product Service Automation Corporate
Offering Type Instructor-Led Webinar
Duration 90 min

Skill Level Beginner / Intermediate
Target Audience Facility Managers, Regional Managers & District Managers

PMs (Preventive Maintenance) Module: An Overview


In this class you will learn how to create and maintain Preventive Maintenance schedules, using ServiceChannel’s best practices.

Product Service Automation Corporate
Offering Type Instructor-Led Webinar
Duration 90 min

Skill Level Intermediate
Target Audience Facility Managers

The Power of Analytics


Facilities managers and facility operations increasingly face the challenge of making decisions about locations without an easy way to access insightful data. In this course, you will learn about Analytics, and what you can use right out of the box. Using powerful use cases, you will learn about the top Analytics reports that will help you frame your data so you can monitor performance and analyze costs.

Product Analytics
Offering Type Instructor-Led Webinar
Duration 60 min

Skill Level Intermediate
Target Audience Facility Managers, Facility Operations, Finance/Accounting Teams

Invoicing and Invoice Reports


In this class you will learn how service providers create invoices, how to take action on invoices singularly or in bulk, and how to pull invoice reports. We will also discuss Multi-Level Invoicing (MLI).

Product Service Automation Corporate
Offering Type Instructor-Led Webinar
Duration 60 min

Skill Level Intermediate
Target Audience Facility Managers, Regional Managers & District Managers

RFPs, Proposals, and QuickView


In this class you will learn how to create RFPs (requests for proposal), take action on Proposals, and save proposal reports on QuickView.

Product Service Automation Corporate
Offering Type Instructor-Led Webinar
Duration 60 min

Skill Level Intermediate
Target Audience Facility Managers, Regional Managers & District Managers