“ServiceChannel has been hugely instrumental in our growth. Since we were first listed on Fixxbook, we’ve seen an increasing amount of our retail customers switch to ServiceChannel. At many of the retailers we work with, their Facility Manager’s expressed a lot frustration balancing their time between all the urgent requests from various stores. Often, they would be on the phone or e-mail with us throughout the day coordinating pick-ups — not to mention balancing all the other responsibilities they juggle. Now, we simply receive automated e-mail requests and it’s clear that they can continue to focus on all of their other responsibilities while easily dispatching emergency pick-ups or planned fixture removals.”
Sales Manager, National Accounts & Strategic Alliances
“ServiceChannel is a great product that can really help streamline the services experience for both the client and the vendor. The amount of visibility and organization it provides is incredibly helpful. Additionally, the ServiceChannel team is extremely customer focused and continuously works to improve their product for all parties involved!”
Director of Business Development
The Dwyer Group
“In addition to compliance management, this [ServiceChannel’s Private Network] centralization process streamlines the communications between Terminix and our subcontractor network and minimizes the amount of administrative requests we make of them.”
Director of Business Development
Roto-Rooter Services Company
“For years, ServiceChannel has helped Brinco provide better service, get new business and get paid faster. Now, with its new Contractor Console, we have a more graphic view of all of our client information – so we never miss anything important. And with the MyScorecard feature, we can flag any SLA problems before the client calls, as well as show clients and prospects how we’re exceeding expectations. Last, but not least, it helps us keep on top of our cash flow by constantly monitoring all of our invoices. It’s like having another employee in Accounts Receivable… ServiceChannel allows us to do a better job managing our customers’ HVAC service and maintenance by providing them with a secure means of obtaining immediate information.”
Chief Operation Officer
Brinco Mechanical Management Services, Inc.
“We like to be the one’s to talk to the client, we don’t like to have other people in between. When we do something wrong, we want them to know. When we do something right, or great, we want the client to know it was us. ServiceChannel enables this to happen.”
Vice President, Sales
CMS Mechanical Services
“ServiceChannel is actually better than advertising. We’ve been with ServiceChannel since the beginning and have gotten more customers from Fixxbook that any other part of the business. We’ve even recommended ServiceChannel to our clients outside of the retail and restaurant industries… We see ServiceChannel as a selling point for our business.”
Sales and Senior Accounts manager
ACS Commercial Services LLC
Professional Retail Outlet Services (P.R.O.S.)
“We’ve been a ServiceChannel partner for almost 10 years and we’ve always found that the platform offers us an easy way to keep our clients up-to-date in real time across all work orders. Through the use of integration tools like XML Exchange, we’re able to be that much more effective for our customers. Global can type an update into ServiceChannel and it will instantly populate in our own proprietary internal work order management system. The same goes with notes typed into our system first. The time saved by eliminating redundant noting is then used on additional work that we’re doing for our clients.”
Global Facility Management & Construction
Integra Service Group, Inc.
Vice President, Business Development
“Every work order that goes through our system goes through ServiceChannel.”
AFGO Mechanical Services, Inc.
“ServiceChannel is a powerful customer service tool that has greatly increased Mainco’s client satisfaction.”
Mainco Elevator and Electrical Corp.