Implementation Services

Configure Software to Your Specific Environment and Rapidly Move to Production

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What Our FM Software Implementation Services Cover

 

Customized setup, configuration and rollout of ServiceChannel Service Automation

Take Your Facilities Program to the Next Level

Once you’ve made the decision to deploy a new facilities management platform, getting it up and running is the next step. That’s where the ServiceChannel Implementation team comes in.

With decades of collective experience and expertise, this group of industry and technology experts works with your team to setup and deploy ServiceChannel for your company. Our team has perfected a comprehensive methodology to understand the specifics of your business, help to define your individual business rules and capture/input the relevant data for use in the software. As a cloud-based SaaS solution, implementing ServiceChannel Service Automation in your own environment requires no additional hardware resources. All the underlying technology is ‘behind the scenes’ and highly secure; everything’s available from our web- and mobile-based interfaces, which makes putting the software into practice much quicker.

Going Live

Implementation Phases

Implementation_Phases_Chart

Implementation Service Levels

Every implementation is tailored to a company’s specific requirements. Components included at the Silver, Gold, Platinum and Custom levels are reflected below:

Implementation Services Silver Gold Platinum Custom
Project Management
ServiceAutomation Product Immersion
Compliance Manager Product Immersion
Compliance Manager Requirements Assistance (up to 3 custom)
Compliance Manager Invitation Assistance (up to 100 contractors)
Standard Issue List Configuration
Two Standard Dashboards (Work Order Entry Portal)
Basic ServiceAutomation Configuration
Training Package
Remote Rollout Support
Basic e-Invoice
Business Process Review – Consultation  
Advanced Issue List Review/Configuration  
ServiceAutomation Whitelabeling  
Advanced Configuration Workflows  
Custom eInvoice    
Transfer of Historical Data    
Single Sign On    
Design & Configuration Sessions    
Contractor Initiated Work Order Configurations Assistance    
Handyman Configuration Assistance    
Budget Control Configuration Assistance    
Consolidate Billing Configuration Assistance    
Integration Services – Requires Scoping      
Contractor Onboarding      
Data Warehouse      
Custom Analytics      
Payment Manager      

How It Helps

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Rapid Deployment Speed

Get up and running quickly

Expertise

Learn from our years of experience on how best to use the software

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Flexibility

Configure the system to your exact requirements

Complete Workflow Support

Automate your entire source to settle process

Best Practices

Improve your facilities management program

Contractor Integration

Include your contractors in your automated workflow