Work Order Manager

 

Manage Repair & Maintenance Work Across All Locations Through a Single Dashboard

Work Order Manager Website Icon

How It Works

With ServiceChannel Work Order Manager your team and location staff can easily place service requests, monitor real-time status updates and leave feedback for work performed.

How It Helps

Lower Costs

Reduce total maintenance spend

Boost Efficiency

Improve operating and administrative efficiencies

Increase Performance

Improve service and contractor performance

Features

Online and Telephone Based Service Requests

Place service requests from anywhere with an internet connection; all status and progress info available

Automate Processes

Set up business rules that increase call avoidance, streamline work order submission and automate contractor dispatch

On Site Check-in/Check-out

Validate contractor presence and labor invoicing via real-time updates with GPS and IVR technologies

Mobile Access

Create work orders and view status remotely via mobile devices

Alert Notification

Receive real-time alerts via email or text

Customized Dashboard

Get branded Location Dashboard with your own look & feel for operating staff to easily enter and review work orders

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Metric-based NTE Controls

Set not-to-exceed cost controls to ensure work order costs stay within budget
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Contractor-Initiated Work Orders

Allow contractors to generate work orders while onsite for pre-approved types of work


“From finding and qualifying contractors to managing labor and supplies all the way through final payment, ServiceChannel is a complete solution: part CMMS and part e-procurement.”

Facilities Sourcing Manager, Global Retailer
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