Launching This Month – ServiceChannel University (SCU) – NewsChannel, November 2015

Customer Spotlight

ServiceChannel Cares

In the spirit of Thanksgiving, ServiceChannel reflects on our partnerships with clients who bring real value to their communities and consistently make an effort to make the world a better place. We proudly support our customers, contractors, and industry associations who promote social responsibility.

Meet Dan Campbell, Mobile Interface Guru

Dan Campbell is a UX Designer, which stands for User Experience Designer. He focuses on ways to better design ServiceChannel’s mobile solution products and create a more optimal user interface. If Dan does his job well, users won’t think about the process behind the development and be left wondering, “What was the designer thinking?” As Dan says, “If you never really think about it, it means that stuff works the way that you’d expect, and it’s easy. Bad design tends to stand out more. So I hope you don’t find yourself ever thinking about me.”

That Mysterious Thing

To Dan, good design is a mysterious thing there’s not always a clear answer to whether he’s picked just the right red or should have added more white space. Preferences vary and sensibilities continually evolve. “And yet”, says Dan, “Somehow within this flux good design emerges, and strangely, we tend to agree more than disagree when we encounter it. To me that’s an amazing and mysterious thing; good design is out there somewhere, waiting to be discovered. And even stranger, there’s recognition and appreciation when we find it, even though we may not fully understand it. I feel fortunate to spend my days looking for it.”

Inspiration and Great Ideas

Dan is a man of many, many talents from technology to art, from surfing to film. In his off hours he walks around Manhattan. “New York amazes me and I will never be tired of it — I still look up like a tourist.” On weekends, Dan can be found working on his country house that is a continual work in progress. He reads books but confesses to skipping to the interesting sounding chapters. And then, of course, there’s his dog with “a bad attitude.” It should come as no surprise that Dan also produced an award-winning documentary that was sold to HBO. He adds, “I have to admit I’m fond of my TV these days.”

We are excited to introduce our new and improved online support system — ServiceChannel University (SCU)!  You can now get your questions answered even faster either through the SCU knowledge base or by working directly with our customer service team.