13 Tips for Overcoming Facilities Management Post-Implementation Challenges

Whether facilities teams are responsible for managing ten locations or thousands, they sometimes can face issues with getting their entire organization onboard and fully engaged with their new service automation software platform. Like any new technology, to take full advantage of all the benefits available can require some amount of process and/or behavior change.  Even if existing processes Read More

Spotlight on Customer Facilities Management Innovation

Another heavily read section from our popular ebook, Facilities Management Survival Guide, focused on a number of particular innovations we’ve seen implemented at some of our clients. Often, situations arise that present challenges not easily addressed through existing methods and processes. However, sometimes by looking at problems from a different perspective - and with the right technology Read More

Intelligently Connecting IoT Devices with Cloud Computing for Facilities Management

This is the second in a series of posts by Vernon Turner, globally recognized as one of the Top 50 IoT experts, focusing on the impact of emerging technologies across business processes. In an earlier blog post, I highlighted the importance of having a well thought out management platform for those engaged in facilities management. For example, assets such as HVAC systems can identify failures Read More

5 Strategies for Attracting Millennial Talent to Facilities Management

According to Pew Research Center, millennials are now the largest generation in the labor force with 35% of participants. That means that, as of 2017, 56 million millennials were working or looking for work. In the facilities management industry, attracting young talent is especially crucial. Companies are starting to face the Baby Boom retirement wave, during which 50% of FM professionals will Read More

Get Up Close & Personal with the Latest Facilities Technology: The Top Three Industry Events to Attend this October

Searching for the top facilities management events to attend this October? We’ve found the top three conferences on both the East and West coasts as well as Canada, that will help you stay connected with the latest advances in facilities management. Following our highly successful TRANSFORM Annual User Conference last week (check out our recaps of Day One and Day Two), our team has recharged Read More

Setting the Record Straight: 3 Facilities Management BIM Myths

Building information modeling (BIM) should be high on facilities managers’ agendas, but data shows that not enough facilities managers are leveraging it to its fullest capabilities. Why? Most likely because of uncertainty around how they can benefit and what implementing it requires. The U.S. National Building Information Model Standard Project Committee defines BIM as “a digital representation Read More

Facilities Management Just Can’t Cool Down: Highlights From Day Two at ServiceChannel TRANSFORM

If you wanted to be in the heat of the ‘facilities’ action, Scottsdale’s been the place to be this week.  With temps cooling down to a double-digit 99(!), the ServiceChannel community did its best to keep things hot and its engagement high. After an exhaustive first day of the ServiceChannel TRANSFORM User Conference (check out the day one conference recap here), everyone recovered from the Read More

Where Are the Hottest Facilities Managers Today?  Highlights From Day One at ServiceChannel TRANSFORM

If you want to find the hottest FMs, there’s one place to be - the Valley of the Sun, or specifically Scottsdale, AZ.  With temps hovering close to triple digits, the real heat in the facilities sector’s been found at the ServiceChannel TRANSFORM User Conference. This annual event has brought facilities and other operating professionals from many of the leading retail, restaurant, financial Read More

How Multi-Site Retailers Are Using BMS & IoT to Improve Efficiency and Comfort

ServiceChannel works with a range of partners in adjacent solution categories, bringing best-of-breed capabilities to the facilities management ecosystem. This is the next in a series of guest posts from our partners highlighting how these new technologies are driving innovation and real value across the enterprise. A comfortable store environment is critical for maintaining sales in an Read More

How Does A Service Automation Platform Improve Customer Engagement?

This is the first in a series of posts by Vernon Turner, globally recognized as one of the Top 50 IoT experts, focusing on the impact of emerging technologies across business processes. Field service automation is in the midst of exciting changes, driven by the availability of service data that was once locked up within either equipment or assets such as industrial air conditioners or Read More

Top Six Reasons You Don’t Want to Miss TRANSFORM User Conference

As summer vacations end, the kids go back to school and it starts getting a little cooler (hopefully!), we encourage you to make plans for the fast approaching ServiceChannel TRANSFORM User Conference 2018. If you’re a ServiceChannel subscriber client, this is the one event you want to make sure you attend. Being held this year in beautiful Scottsdale, Arizona on September 23-25, the annual Read More

How to Create Actionable Facilities Management Reports

For modern facilities managers, information is vital. Gone are the days when decisions were made on gut instincts; now, the key to making effective FM decisions is intelligent data. The problem is, many organizations struggle to use data strategically — in fact, a recent Forrester Research survey found that only 12% of organizational data is analyzed after it's collected. The first step toward Read More

VIDEO: How to Find the Hidden Costs in Your Invoicing Processes

A core mission for ServiceChannel is to help both facilities managers and contractors identify and slash what might be called the “hidden” costs of inefficient operations. Sometimes this number can be eye-opening, such as the $20 billion in hidden costs that retailers may be incurring by simply outsourcing their FM responsibilities too much. Read More

Artificial Intelligence and Machine Learning for FM – Friends or Foes?

This is an excerpt from our popular ebook, Facilities Management Survival Guide.  In addition to a wealth of information on FM best practices, innovations and trends impacting the facilities field, reports from facilities managers, and key industry data & statistics, we dove into one of the hottest topics in technology, AI & machine learning, and specifically, what the impact is for the Read More

Who’s Hot, Hot, Hot on The Software Front?

With so many technology companies driving new innovation, it can be hard to know which ones to focus on.  Luckily someone’s helping out. San Francisco-based investment bank JMP Securities is out with its annual “Hot 100 Privately Held Software Companies” list. This year, we’re pleased to announce, they’ve highlighted ServiceChannel based on our continued growth and market leadership. While Read More

Beach Reads: Top 5 Facilities Management Blog Posts

With the dog days of summer upon us, can facilities teams and their service providers get a break?  If all the A/C units are working and locations are ready and prepped for fall, maybe there is time for a quick rest! So, while sitting on the beach, after you starting getting antsy and thoughts invariably drift back to work, it might be a good time to take a moment to inform yourself further on Read More

Software May Be Eating the World – But Services Set the Table

The advances in software technology continue on a daily basis. Wherever you get your news from, there’s a steady stream on the latest innovations impacting virtually every facet of our lives.  For those responsible for managing and maintaining facilities across their companies, they’re, for better or worse, right in the thick of it. Here at ServiceChannel, we’ve been talking to our customers, Read More

How Can Virtual & Augmented Reality Benefit Facilities Management?

Virtual and augmented reality (VR, AR) are certainly hot topics right now, but when most people think of VR and AR, they picture gamers wearing headsets. However, VR and AR technology is more than just for play— it can be enormously beneficial in the work world as well. Virtual reality is the computer-generated simulation of 3D environments you can interact with. VR is not to be confused with Read More

What Are Facilities Managers’ Challenges, Goals and Projects Today?

We love reaching out to our customers and getting their perspective on what they’re facing and how they’re grappling with everything that’s thrown their way.  As is continually evident, the facilities management field is one that’s in constant motion. Business strategies continue to evolve, forcing changes on companies’ physical locations.  Customer experience has become preeminent and often Read More

6 Ways Facilities Managers Can Support Sustainable Facilities

In 2007, then-President Bush signed The Energy Independence and Security Act of the United States (EISA) into law, instating new definitions of high-performance buildings. These definitions outlined requirements for environmentally-friendly commercial spaces, which include: Decreased water, energy and material use Reduced negative impact on the environment Increased recycling Read More