ServiceChannel Named 2011 Vendor Of The Year at PRSM National Conference

FOR IMMEDIATE RELEASE NASHVILLE, TN - The Professional Retail Store Maintenance Association (PRSM) named ServiceChannel as 2011 Vendor of the Year at an awards ceremony during its National Conference here on Monday night, April 4, 2011. According to PRSM, the award is determined each year by a vote of retailers and industry vendors who select the company that they feel best exemplifies excellence Read More

The Value of CMMS in Retail Business Decisions

  As seen in MayJune 2012 Issue of PRSM Magazine By Sid Shetty, President, inGEAR Business Analytics, a division of ServiceChannel When PRSM launched its benchmarking initiative over a year ago it was evident that the facilities industry was moving away from being reactive, only concerned with fixing an issue at the store, to being proactive. The industry as a whole understands that it's Read More

How Did the Fixxbook Contractor Directory Evolve from ServiceChannel?

Having spent over 25 years in the world of facilities management, I’ve learned a thing or two about working for national retail chains, as well as operating large service companies. There's always been the challenge of national chains finding good quality service providers and getting good quality service providers in front of these national chains; connecting them. There really wasn't a vehicle Read More

Day 1 of PRSM

Lots of lively conversation happened throughout Day 1 of PRSM at our colorful new booth and brightly checker-boarded carpet. Proud of all of the SC/FB signage adorning almost every contractors booth! Thanks to all for your support! (see pics). Love seeing our friends at the GAP and Starbucks chatting with some of our Contractor partners. That's what PRSM is all about. Was it a good show for you? Read More

ServiceChannel 2012 User Group at PRSM

With over 100+ attendees, this was our largest group ever: ServiceChannel 2012 User Group at PRSM! We had a full agenda and lots of new, exciting updates including our move to the “cloud" as well as the introduction of inGEAR - our new business intelligence service. Big thanks to Shelly Stevens from WALMART for her presentation of some of the new dashboards/reports we've worked with her on which Read More

Nike’s Innovative Approach to Facilities Management Data Featured in PRSM’s new 2015 Trends Report

Hot off the press is the 2015 Trends Report from industry trade group PRSM (Professional Retail Store Maintenance) featuring a wide range of forecasts for various aspects of the Facilities Management Industry (don’t miss the Developing the Team of Tomorrow discussion on page 24). Also included in this report is an article highlighting Nike’s innovative approach to leveraging the wealth of repair Read More

Who’s Behind our Data Analytics – NewsChannel August 2015

Employee Spotlight Meet Priya Ramachandran, Our Data Analytics Princess Priya started at ServiceChannel in May 2014 and has quickly become one of the most popular people at our company. Priya is able to transform loads of numbers into an easy-to-understand report of what’s happening. She is the wizard behind our analytics. What makes Priya tick? Here is what she has to say: Read More