WATCH: Roto-Rooter Sends Work Order Management Problems Down the Drain with ServiceChannel

The majority of ServiceChannel’s customer success stories focus on facilities managers who rely on our service automation platform to improve their facilities operations and better manage their network of service providers across all trades. However, what may truly set ServiceChannel apart from our competitors is the value we provide for contractors as a system of engagement with their Read More

The Importance of Employee Learning for Facilities Management Success

Several weeks ago, I had the pleasure of presenting at the International Conference of E-Learning in the Workplace at Columbia University in New York City. My topic, “Level Up Employee Learning Using Competency-Based Applied Learning,” was a case study on ServiceChannel’s training strategy to provide employee learning opportunities rooted in our core values and mission. The presentation Read More

Time to Shop: ServiceChannel FM App Now Available in ServiceNow Store

As you may have seen, we’ve been talking about one of our partners recently, ServiceNow, a B2B software provider focused on handling corporate service requests (e.g., IT and HR based ones) for large companies.  With a large presence across a range of companies, we’ve been excited about our work to get our respective solutions working together. A recent post highlighted our integration with Read More

How Retail Healthcare Clinics Can Use IoT for Effective Facilities Management

The Internet of Things (IoT) is growing at a rapid pace in facilities management, primarily because of three core benefits — convenience, efficiency and automation. These benefits are wildly attractive to both facilities managers and stakeholders. In the retail healthcare industry specifically, IoT has a major impact on how facilities managers do their jobs. These busy facilities house complex Read More

From Robots to Flying Cameras: 5 Technology Innovations for Improved Facility Security

Ensuring the security of your business is a key component of facilities managers’ jobs; your facility needs to be safe for operations to function properly and for customers to enjoy their experiences. Security solutions used to be fairly outdated, with stagnant surveillance cameras and guard patrols being the only widespread options. Now, however, new facilities management technology is springing Read More

Top Seven Challenges of Asset Management without Asset Tagging Technology

This is the next in a series of posts highlighting the importance of modern asset management for multi-location enterprises and how to take advantage of advancements like the latest in asset tagging technologies. Previously, we wrote about the advantages of integrating asset tagging & management technologies within a service automation platform, and highlighted specific use cases of modern Read More

How Retail FMs Balance Proactive vs Reactive Maintenance [Retail Store Maintenance]

Regardless of sector, location size, geography, traffic or facilities staff size, optimizing required maintenance is one of the most important jobs for the facilities management team.  In particular, making smart decisions about when to be proactive and when you can be reactive can drive results from both a service quality and cost perspective. Facilities managers know that implementing planned Read More

What Retailers Are Saying About the Future of the Store – And the Impact of Facilities Management

“The future of the store.”  It’s certainty a hot topic these days.  With all the talk about the retail sector, the impact of online forces and e-commerce, and where physical stores are going, there’s lots of analysis and commentary about the ‘future.’  But is it..still the future? With the speed of changes in the markets, consumer preferences and technology, if you’re managing stores, or really Read More

Facilities Management Comes to Italia: What You Missed at the ServiceChannel EU Facilities Management Summit 2018 in Milano

ServiceChannel returned to Milan, Italy this month for the annual ServiceChannel EU Summit. The event has been consistently useful in creating a facilities community in Europe and providing a space for facilities professionals to share best practices, exchange ideas and interact with their contractor partners. The ServiceChannel team was on hand to discuss service automation platform Read More

Beat the Heat: How to Solve Top Air Conditioning Challenges

When the summer hits and temperatures rise, people are looking for ways to escape the heat. A common method is by visiting commercial facilities— shops, restaurants, gyms, etc.— that offer cool respites thanks to their powerful air conditioning systems. For these businesses, having a well-functioning HVAC system is essential for attracting customers during warm weather months, but it can also Read More

14 Innovations & Trends Impacting Facilities Management

Technology is driving change across all aspects of our lives, both personal and professional.  From your streaming services, transportation options and new roommate Alexa, it’s likely your home environment is different from what it was not that long ago. And while at work (or at home - but still working!) you’re integrating more and more technology into your day-to-day processes.  Some of these Read More

From Creation to Invoicing: Using Mobile to Improve Work Order Efficiency

Mobile in the workplace is growing in popularity; in fact, 60% of employees across industries report using apps for their jobs. This is no doubt because mobile presents many exciting possibilities for the workplace, both in attracting business and in optimizing operations. In the case of facilities management, mobile apps can be used to automate many historically time-consuming and manual Read More

Transform Your Outdated Facilities Management Program with ServiceChannel in Scottsdale

So much keeps happening in the FM field, related technologies, and best practices, and with ServiceChannel’s software. To keep your stores, restaurants, branches, and locations delivering superior customer experiences, it's important to stay up-to-date w/the latest happenings, learn from peers and get the latest from our Product team on the most recent and planned innovations for the Service Read More

Facilities Management By The Numbers: A Look Back at 2017

With continual technology innovations, regulatory fluctuations, competitive pressures and organizational changes, the facilities management field is one of constant change.  Given that, keeping abreast of all that's happening in the FM world is certainly a challenge. Part of our role is to help. Regardless of your role (whether you’re a facilities manager or in an adjacent function, be it Read More

Service Provider Growth and Success: What You Should Do and How ServiceChannel Helps

I’ve recently had some great conversations with, and received some really helpful feedback from, a number of leading service providers – ServiceChannel’s Contractor Advisory Board (CAB) meeting at PRSM’s mid-year conference really got the conversations going, and the follow-up phone calls have been terrific – thanks and keep ‘em coming! Read More

California Dreamin’…About Digital Transformation

With a rapidly growing customer base, ServiceChannel is growing right along with it.  As members of the ServiceChannel community know, we’ve broadened our product line to manage internal technicians, tag assets via mobile apps, manage inventory, provide data-driven decision recommendations and work with numerous market leading solutions, from ServiceNow to a wide array of specialized IOT and Read More

ServiceChannel Partners with ServiceNow – When Platforms and Ecosystems Mesh, It’s a Beautiful Thing!

We had a great time a few weeks ago at the Knowledge18 show in Las Vegas with ServiceNow, where participants saw great evidence of the power of platforms, especially when they work well together! We just announced a new integration with ServiceNow, which effectively allows enterprises to bring the benefits of a leading B-B facilities management marketplace (that’s us) to the breadth of the Read More

Retail Renaissance: Prepare and Succeed with Proper Facilities Management

John “Hannibal” Smith, the leader of the ‘80s hit show “The A-Team,” was known for a couple of things – chomping on a cigar in practically every scene and his catch phrase, “I love it when a plan comes together!” We know what Hannibal meant after we read this AdWeek story declaring that we’re in a retail “renaissance,” which aligns nicely with what our CEO wrote about last July. So thank you Read More

4 Automation Technologies Revolutionizing Facilities Management

The facilities management industry is constantly evolving due to technological innovation. Right now, automation technologies are revolutionizing the industry by streamlining and simplifying work processes, plus taking mundane responsibilities off of facilities managers’ plates. Adopting automation technology has a host of other benefits, such as reducing repair and maintenance spend by more Read More

ServiceChannel Brings Facilities Management to ServiceNow’s Knowledge18 Conference

Experience is (now) everything.  It’s critical that customers receive exemplary service from start to finish while engaging with your brand.  That requires any and all issues that could harm that experience get addressed and remedied quickly and efficiently.  And that means automating the submission, dispatch and tracking of service requests can make real differences in ensuring that necessary Read More