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You Can’t Improve What You Don’t Measure

March 7, 2017 @ 10:45 am - 11:45 am

Featured Education Session at RFMA 2017: March 7, 2017 – 10:45 AM – 11:45 AM

You Can’t Improve What You Don’t Measure: How Bloomin’ Brands Changed the Way they Manage their Restaurant Facilities Management Program

Today’s restaurant Facilities Manager is a business manager whose decisions directly impact the brand and is responsible for optimising the restaurant for best in class customer experience and sales. Now more than ever, facilities teams have state-of-the-art tools to manage and report on their program success. Learn how Bloomin’ Brands, a 1200+ restaurant chain changed how they managed their facilities by leveraging data and analytics to drive decisions and enhance and simplify the Restaurant manager experience.

Restaurant Facilities
This session, led by Jon Ahrendt, Director of Facilities at Bloomin’ Brands and Sid Shetty , VP of Marketplace Strategy and Experience at ServiceChannel, outline how the Bloomin’ team transformed their facilities management program to increase transparency, accountability while increasing performance and lowering costs.


March 7, 2017
10:45 am - 11:45 am