July 11, 2017 | Source: IoT Evolution

The Intersection Between Humans and the Robotification of the Workplace

As automation-enabling technology continues to advance, the discussion around “the workplace of the future” grows more feverish. How will the “robotification” of the workplace impact human workers? Are jobs at stake? What does all this mean for our future? Opinions vary but anyone in the tech space is bound to land somewhere on the spectrum. Notably, Microsoft founder and self-described techno-optimist, Bill Gates, recently suggested that governments should tax companies using robots in place of humans to (at least temporarily) slow the spread of automation and fund other types of employment. … Read More

July 11, 2017 | Source: IoT Evolution

IoT Time Podcast S.2 Ep.37 ServiceChannel

On this episode of the IoT Time Podcast, Ken Briodagh sits down with Tom Buiocchi, CEO Service Channel to talk about machine learning, predictive maintenance, facilities management and the IoT Evolution Expo. He also shared some thoughts about the “Robotification of the Workforce” in a guest column here. … Read More

June 9, 2017 | Source: Field Technologies Online

Ferguson Brings Its Facilities Management Operations Into Era Of Cloud, Big Data And Mobility With ServiceChannel

Ferguson, the largest distributor of plumbing supplies in the United States, has deployed its software solution. The company will use it as the basis for building a centralized facilities management program and significantly streamline its maintenance and repair operations at more than 1,400 locations across the United States… Read More

May 22, 2017 | Source: Facility Executive
Workplace Automation: Predictions And Reality

Not all human skills can be replicated by a machine no matter how sophisticated. Here’s how smart organizations are strategically automating workplace tools to boost human capabilities…. Read More

May 4, 2017 | Source: Builtinnyc.com
Tech news roundup: ServiceChannel raises $54M

NEW YORK – May 04, 2017 – ServiceChannel, a leading SaaS platform and vertical marketplace for facilities management, announced it raised a $54 million round on Tuesday. The financing was led by Accel and will be used to help the company accelerate the transformation of an $85 billion facilities and contractor management market to a more modern, data-driven and automated approach… Read More

May 2, 2017 | Source: Fortune.com
VENTURE DEALS: ServiceChannel Raises $54M in Funding

NEW YORK – May 02, 2017 – ServiceChannel, a New York-based facility maintenance management software platform,raised $54 million in funding. Accel led the round… Read More

May 2, 2017 | Source: AXIOS
Venture Capital Deals: ServiceChannel has raised $54 million in new funding

NEW YORK – May 02, 2017 – ServiceChannel, a New York-based SaaS platform and vertical marketplace for facilities management, has raised $54 million in new funding led by Accel… Read More

May 2, 2017 | Source: American Entrepreneurship Today
ServiceChannel Announces $54 Million in Funding from Accel

NEW YORK – May 02, 2017 – ServiceChannel, the leading SaaS platform and vertical marketplace for facilities management, today announced a $54 million growth financing round led by Accel, a leading early and growth-stage venture capital firm. This new funding will be used to help the company accelerate the transformation of an $85 billion facilities and contractor management market to a more modern, data-driven and automated approach. Accel partners Rich Wong and Arun Mathew will join the ServiceChannel Board of Directors… Read More

May 2, 2017 | Source: Yahoo Finance
ServiceChannel Announces $54 Million in Funding from Accel

NEW YORK – May 02, 2017 – ServiceChannel, the leading SaaS platform and vertical marketplace for facilities management, today announced a $54 million growth financing round led by Accel, a leading early and growth-stage venture capital firm. This new funding will be used to help the company accelerate the transformation of an $85 billion facilities and contractor management market to a more modern, data-driven and automated approach. Accel partners Rich Wong and Arun Mathew will join the ServiceChannel Board of Directors… Read More

May 2, 2017 | Source: FINSMES
ServiceChannel Raises $54M in Funding

NEW YORK – May 02, 2017 – ServiceChannel, a NYC-based SaaS platform and vertical marketplace for facilities management, raised $54m in growth financing.The round was led by Accel. In conjunction with the funding, Accel partners Rich Wong and Arun Mathew will join the ServiceChannel Board of Directors.The company intends to use the funds to expand operations and market reach… Read More

May 2, 2017 | Source: New York Business Journal
ServiceChannel Raises $54 Million From Etsy and Facebook Backer Accel

NEW YORK – May 02, 2017 – ServiceChannel aims to provide “greater visibility, transparency, intelligence and automation to facilities managers and commercial contractors around the world,” explained Tom Buiocchi, ServiceChannel CEO. Regarding the Accel team, Buiocchi said the venture capital firm appreciates “how modern software can deliver unprecedented benefits and insights to our customers and service provider partners.”….Read More

May 2, 2017 | Source: PE HUB Network
Accel Leads $54 mln Round for ServiceChannel

NEW YORK – May 02, 2017 – ServiceChannel, the leading SaaS platform and vertical marketplace for facilities management, today announced a $54 million growth financing round led by Accel, a leading early and growth-stage venture capital firm. This new funding will be used to help the company accelerate the transformation of an $85 billion facilities and contractor management market to a more modern, data-driven and automated approach. Accel partners Rich Wong and Arun Mathew will join the ServiceChannel Board of Directors….Read More

May 2, 2017 | Source: VentureBeat
Accel Leads $54 Million Funding into Facilities Management Platform ServiceChannel

ServiceChannel, a facilities management platform for companies to procure and manage building maintenance services, has raised $54 million in a round of funding led by Accel. Founded out of New York in 1999, ServiceChannel offers a cloud-based platform that serves as a centralized conduit through which facility managers can find suitable contractors…Read More

May 1, 2017 | Source: AutomatedBuildings.com
On-demand Economy Impacting Facilities Management – An Interview with Hugues Meyrath, CPO, ServiceChannel

The on-demand economy is impacting the facilities management industry very similarly to what we see across many other industries, driven primarily by heightened expectations in service levels. Facilities managers and service providers must adapt and respond to real-time expectations, or face losing revenue and business to competitors who have adjusted their strategy and operations accordingly… Read More

Facility Executive

April 26, 2017 | Source: PRSM
2017 PRSM Best Practices-How Mobile Site Audit Tools Ensure Brand Consistency and Compliance

Because of the specialized skill set necessary for some in-house maintenance technicians, such as HVAC support, plumbing and electrical work, some painting and spackling expertise, budgeting constraints can work against facility management professionals. Creating a meaningful facility maintenance staffing budget ensures the correct amount of money is spent to adequately take care of the company’s physical assets… Read More

AI Topics

April 15, 2017 | Source: AI Topics
ServiceChannel Brings First-in-Industry Machine Learning Solution to Facilities Management

ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today introduced advanced machine learning capabilities to its flagship solution, enabling faster, more automated data-driven decision making capabilities for facilities managers… Read More

AI Topics

April 13, 2017 | Source: Yahoo Finance
ServiceChannel Brings First-in-Industry Machine Learning Solution to Facilities Management

ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today introduced advanced machine learning capabilities to its flagship solution, enabling faster, more automated data-driven decision making capabilities for facilities managers… Read More

Facility Executive

April 10, 2017 | Source: Facility Executive
Commanding The Facilities Ship: FM 2020

Whatever your course, one of the overarching themes that will drive facilities management’s evolution is visibility. Knowing what’s going on is a prerequisite to optimizing what you’re doing. Sounds obvious. But true visibility in practice is much harder than it sounds and a never ending endeavor. And if visibility is a challenge now, it’s only going to get more complicated with data-hungry requests and internet-enabled devices… Read More

www.fmindustry.com

March 28, 2017 | Source: FM Magazine
The New Skillset for Success in Facility Management

Data-Driven Mindset—David Markowitz from Service Channel who is a renowned expert on facilities management analytics tools, says: “Today, any facilities manager looking to stay on top of his or her game needs to be increasingly data-driven. The profession is moving away from simply being a reactive, dispatcher of technicians for work requests… Read More

Facilities Maintenance Management of Future

March/April, 2017 | Source: Retail Store Maintenance
FM of the Future: How Will A Constantly Evolving Role Continue To Change

Because technology will play a role in every FM’s job in the future, every FM will need to be tech-savvy – understanding current technology and staying up to date on emerging technology. This critical requirement means every FM will need to be a curious, continuous learner. In addition to comfort with and knowledge of technology, the FM of the future will also need to possess these key skills… Read More

PYMNTS.com

October 21, 2016 | Source: PYMNTS.com
ServiceChannel: Seamless Automation of Facilities and Contractor Management

The integration of PromisePay’s fully managed payments solution will now give ServiceChannel the capability to automate and streamline the large volume of complex transactions between facilities professionals and commercial contractors… Read More

CIO Review

October 17, 2016 | Source: CIO Review
ServiceChannel: Seamless Automation of Facilities and Contractor Management

Facilities management can be an unruly swamp of transactions involving many parties at different locations… Read More

Facility Executive

August 31, 2016 | Source: PRSM
Data Management ROI

Data collection in the facilities maintenance management arena is not new. FMs have long used service cost data to identify equipment for replacement and response time data to evaluate maintenance and service contractors… Read More

Facility Executive

June 6, 2016 | Source: Facility Executive
Facility Retrofit: Visibility In Multi-Site Maintenance

Founded in 2002, maintenance and repair operations at this fitness company was an ad-hoc system varying by individual studio. In 2015, the head of its facility management department implemented a service automation platform that unifies all locations… Read More

Inc.

March 23, 2016 | Source: IFMA
Software is Eating the FM World (and That’s a Good Thing)

Managing the entire range of a multi-location company’s facilities is a trying task in the best of times. Organizations are facing a highly competitive environment in which to attract and retain customers. Add to this ever-demanding occupant and service requirements, increasing competitive pressures and always tightening-budgets, and it can seem like a never-ending task just to keep the lights on – literally and figuratively… Read More

Inc.

February 9, 2016 | Source: TechTarget
Cloud-Based BI Helped One Company Rely Less on IT

What’s the best way for a business that’s already generally data-driven to remake itself into a business that uses data analysis more as a core part of its product offerings? For one company, step one was reducing reliance on internal IT services… Read More

Inc.

January 5, 2016 | Source: RFMA
Living the Good Life: Zoe’s Kitchen

Prior to Service Channel, repairs and maintenance were decentralized and managed by the general manager of each restaurant. They used third-party outsourcing vendors as well as local vendors selected by the restaurants. Now, Service Channel allows the facilities team to have more control in sourcing vendors, more effectively review the cost of services across all locations and develop more consistent expectation of the services. The solution also tracks assets and the repair expenses to maintain them… Read More

Inc.

January 2, 2016 | Source: Journal of Urgent Care Medicine
Janitorial and Maintenance Roundtable: Best Practices for Managing Environmental Services

Every urgent care center must have a plan to clean and maintain its physical facility. In this JUCM-exclusive panel discussion, industry leaders share their insights on selecting an environmental services contractor, negotiating pricing, and maintaining service levels… Read More

Inc.

 

December 2, 2015 | Source: Inc.
Turn Big Data Into Smart Data With Good Data

“Big data” is a big, overused buzzword. Almost all data is at least somewhat valuable-but with good data, you can gain quality valuable insights about the health of your business. What you want is smart data, and you get that when you have quality data… Read More

Inc.

October 12th, 2015 | Source: Italy-America Chamber of Commerce
Are You Maintaining Your Brand Uptime? Brand Building Through Facilities Management

What’s brand uptime? Simply, it’s the process of ensuring that all aspects of a location’s environment support and deliver on the brand promise.  And with most brands, this brand uptime means delivering an exemplary customer experience, from walking into the location to a customer’s next day perception of the company – good, bad or otherwise… Read More

Convenience Store News

October 8, 2015 | Source: Association for Talent Development
Beyond Products and Services

One company teaches its customers the skills they need to bring their industry into the 21st century… Read More

 

Convenience Store News

July 28, 2015 | Source: Convenience Store News
RaceTrac Improves Maintenance, Repair Services

RaceTrac Petroleum Inc. has improved maintenance and repair services across its convenience store network through the use of ServiceChannel, a service automation platform for facilities managers and contractors… Read More

June 11, 2015 | Source: Facility Care
Service Automation: The Secret Weapon for Managing Retail Healthcare Facilities

Technology, even service automation, is not the panacea for the challenges of maintaining retail healthcare facilities on a daily basis. True success for retail healthcare may require businesses to take a retailer’s mind-set toward managing their facilities… Read More

February 16, 2015 | Source: Network World
Products of the Week

ServiceChannel Custom Analytics is a new product that enables clients to modify the standard ServiceChannel analytics or build their own business intelligence platform tailored to their specific operational processes… Read More

January – February, 2015 | Source: Professional Retail Store Maintenance Association
Nike, Inc.: High Profile Brand, High Expectations

A former supplier once compared working with Nike, Inc.’s facilities maintenance department to changing a tire on a car going 65 miles per hour down the road… Read More

February 4, 2015 | Source: Datanami
Driving Analytics into Facilities Management

The world of facilities management is not a particularly advanced one when it comes to information technology, let alone the use of big data. But that’s starting to change, particularly with the type of self-service analytics that ServiceChannel is making available to its network of professional contractors and building owners… Read More

Chain Store Age

February 4, 2014 | Source: Chain Store Age
Beyond the Work Order: The New, Fully Integrated Model of Facilities Management

Varun Sawhney, VP of Business Development, ServiceChannel, sits down with Chain Store Age to discuss how facilities managers are leveraging data based on their own KPI’s, utilizing mobile technology, and considering the risks of outsourcing operations to a third-party… Read More

September 15, 2014 | Source: Professional Retail Store Maintenance Association
Analyze This – Nike Manages Data to Provide More Opportunities for Strategic Thinking

During the two years that Christine Hinzmann has held the Facilities Analyst position, she has enabled them to not only better leverage the data from the ServiceChannel platform they use but also to use the collected data more efficiently and effectively… Read More

Chain Store Age

September 7, 2014 | Source: Chain Store Age
Retail ROI REPORT
Andy Brabender, VP Sales, ServiceChannel, speaks with Chain Store Age about why should CFOs care about facilities management… Read More

June 21, 2014 | Source: PathToMax
First European Retailer Roundtable held in Paris

Over 8 major retailers got together to hold the 1st ever European Retailer Roundtable meeting in Paris. This meeting was held in Paris over a two day period and included retailers such as Abercrombie, Apple, DFG, Estee Lauder, Fossil, Gap, Sephora & Swarovski. There was an interesting group of job titles ranging from Facilities Managers to Sourcing Specialists to Procurement to Sustainability and Construction… Read More

February 18, 2015 | Source: Dataversity
ServiceChannel and GoodData Model Cloud Business Intelligence

The recent partnership between ServiceChannel and GoodData reinforces the trend that the Cloud is an increasingly viable option for Business Intelligence (BI) and Big Data analytics. The latter provides the technology for the former’s ProView platform and attests to the value that the convergence of these technologies – Cloud Computing, Big Data, and analytics – inherently bring organizations… Read More

May 5, 2012 | Source: Professional Retail Store Maintenance
The Value of CMMS in Retail Business Decisions

When PRSM launched its benchmarking initiative over a year ago it was evident that the facilities industry was moving away from being reactive, only concerned with fixing an issue at the store, to being proactive. The industry as a whole understands that it’s not enough for your last service call to have met all expectations. Managers are now very much interested in and expected to keep the big picture in mind… Read More