August 14, 2018 | Source: Forbes

How Technology Can Revive Main Street

Something is happening on Main Street. You may have read that big retailers have been shutting down stores in droves. Or that movie theater attendance is at an all-time low. Or that gyms are losing out to online fitness services. Consumers, it would seem from these stories, just don’t value physical spaces like they used to… Read More

August 1, 2018 | Source: Software Executive Magazine

Driving Customer Success Starts At The Top

Tom Buiocchi understands the difference between customer service and customer success. There is no nuance. The executive director and CEO at ServiceChannel has been leading his entire organization through a concerted exercise on the topic that began in earnest with the formation of a dedicated customer success organization in 2017. The genesis of that formation was based on a simple observation: Customers weren’t squeezing out of the product anything close to the value ServiceChannel developers were building into it… Read More

July 24, 2018 | Source: Forbes

Smart Home Collaborations: Nine Thoughts On What’s Ahead

With home builder Lennar’s announcement that it would equip all new homes with built-in smart devices, such as wi-fi and smart locks controlled by Amazon’s Alexa, a new collaboration between builders and tech companies seems to be brewing, something with wide possibilities. For consumers, numerous technological conveniences and marvels will be built right into their home, making the functions easy to access. For builders, this offers a way to provide clients with a greater range of services. For tech companies, it allows deeper integration of their products into the lives of consumers. In the latter cases, it offers these market players the opportunity to increase revenue, well as reach more customers… Read More

July 10, 2018 | Source: PRSM

Proactive vs. Reactive Maintenance: Trends and Best Practices

There is no facility manager who prefers a chaotic approach to facility maintenance versus an organized one, but the reality is that FM staffs often find themselves scrambling to handle emergencies. The complexity of the FM role doesn’t always leave time for planning ahead. However, successful FM organizations have preventive maintenance programs in place to minimize air conditioning failures in the middle of the summer, or other similar emergencies, including well-designed reactive programs for unpredictable emergencies… Read More

July 9, 2018 | Source: Convenience Store News

Four Ways Facility Management Can Drive Results for C-stores

It’s the digital age and customers are the ones calling the shots. Convenience stores are certainly not exceptions to this rule, in more ways than one. Consider that an average convenience store selling fuel has around 1,100 customers per day, totaling more than 400,000 per year. These customers provide important revenue through the purchase of snacks, a quick lunch, or coffee… Read More

June 26, 2018 | Source: Inc.com

22 Books Highly Recommended by Successful People

People who achieve the most in life are keen on self-improvement, which is why they’re also often voracious readers. Here are some excellent titles to check out, recommended by nearly two dozen successful executives… Read More

June 13, 2018 | Source: BUILDINGS

Machine Learning 101: Is Predictive Analytics Possible in Your Facility?

Today’s facility manager might balk initially at the term machine learning, which is the technology of data analytics and artificial intelligence. It might conjure images of a robotic uprising for the more imaginative or the path to obsolescence for the more skeptical facility manager. However, the potential of machine learning in the built environment is neither HAL from 2001: A Space Odyssey nor an automated replacement for facilities managers. Instead, it can provide key insights into your facility and help you make more efficient and cost-effective decisions… Read More

June / July 2018 | Source: Facilitator Magazine

Leveraging the Latest Technology: Are you taking full advantage of CMMS solutions?

Computerized maintenance management system (CMMS) and enterprise asset management (EAM) solutions have become standard for many organizations, helping companies keep their maintenance plans on schedule and avoid the risk of failed equipment. But many businesses aren’t taking full advantage of the capabilities of CMMS products, which may impact their bottom line over time… Read More

May 23, 2018 | Source: Modern Restaurant Management

Strategies to Optimize Your Restaurant Repair and Maintenance Spend

Do you know just how much businesses are spending on repair and maintenance? Among the two million-plus multi-site U.S. businesses that require repair and maintenance work, total spend is about $100 billion each year. That’s a lot of money, and, unfortunately, it’s spent fairly inefficiently across the board—estimates place unnecessary repair and maintenance spend throughout the country at more than $20 billion… Read More

May 8, 2018 | Source: HR Technologist

ServiceChannel is Ready to Showcase New Product at ServiceNow’s Knowledge18 Conference, even as former acquires Parlo

ServiceChannel, the repair & maintenance solutions provider for commercial contractors, has announced the submission of a new and unified solution at ServiceNow, as well a Bronze Sponsorship of the ServiceNow Knowledge18 conference, to be held from May 7th-10th, 2018, at The Venetian in Las Vegas… Read More

May 7, 2018 | Source: Payments Journal

Three Digital-First Tech Tips to help Bank and Credit Union Facilities Managers to Thrive

The digitization of everything in business has delivered countless benefits to the world but perhaps none as profound as the empowerment of consumers. Our increasingly digital culture is equipping today’s consumers with on-demand, self-service options for shopping, travel, transportation, banking, and more. Consumers are now dictating the terms of each transaction with speed and positive user experience as the de facto expectation. In other words, a digital customer revolution is afoot. And this leaves whole industries and business models, such as banking, with one clear mandate – adapt or expire… Read More

May 3, 2018 | Source: Business Insider

30 young venture capitalist investors in Silicon Valley to watch

At Accel Partners, Connor Theilmann focuses on consumer hardware, vertical software, infrastructure, cybersecurity, and mobile businesses. Age: 25. Title: Investor, Accel Partners. Companies he’s worked with: ForgeRock, Pond5, SeatGeek, DJI, and ServiceChannel. Theilmann also sourced Accel’s investment in The Zebra… Read More

April 20, 2018 | Source: IoT Agenda

The role of IoT and data analytics in equipment wellness

The rise of the internet of things across industries has been huge over the last few years, and it’s only growing. IDC research finds that worldwide spending on IoT is forecast to reach $772.5 billion in 2018; a 15% increase over IoT spend in 2017. Led by manufacturing, transportation, and logistics and utilities, it’s clear that positive business benefits and outcomes are driving the IoT market… Read More

April 17, 2018 | Source: CIOReview

ServiceChannel: Transforming Conventional Field Service through Transparency

It wasn’t a pleasant early morning for Mr. X—who manages an NY-based global retailer—when he received the news of a problem that had occurred in the scheduled maintenance of facilities at a store located a thousand miles away in Iowa. After struggling for hours, he somehow got connected to a local Iowa contractor who could fix the issue. However, while sending a request to someone he had never met in person, it became impossible to ensure if the person possessed the right certification, background checks, and insurance to come to his store without putting it at risk. Mr. X also lacked the visibility into the entire process wherein he could confirm if the issue was fixed at the predetermined cost estimate. “The biggest problem here is transparency. You can’t see or measure that transaction from a thousand miles away. This is what our solution makes possible,” begins Tom Buiocchi, CEO of ServiceChannel. Enabling fundamental restructuring of the conventional field service model for multi-site customers, ServiceChannel offers a modern, cloud-based service automation and reporting platform, allowing businesses of all sizes to connect, collaborate, and drive business performance through transparency… Read More

April 2018 | Source: STORES

Bloomin’ Brands uses data to save money and improve the customer experience

As one of the world’s largest casual dining companies, Bloomin’ Brands serves millions of customers annually through its nearly 1,500 restaurants located in 48 states, Guam, Puerto Rico and 20 countries… Read More

April 2, 2018 | Source: FacilitiesNet

Building IoT Can Optimize Health of Capital Equipment in a Facility

Last year, employee wellness trends exploded in offices across the country. Companies used technology to effectively analyze and predict staff needs to ensure a healthier and more productive workforce. But optimal employee health is just half the battle — what about equipment they use and the facilities they work in? Even the most productive people can only do so much without a healthy, productive, and safe environment… Read More

March 30, 2018 | Source: IoT Journal

Ecofit, ServiceChannel Partner on Asset-Management Solution

Ecofit, the leading Internet of Things (IoT) solution provider to the fitness industry, has announced that the company has joined ServiceChannel’s solution partner ecosystem to provide proactive equipment monitoring and predictive failure resolution for health and fitness facility owners and managers. The collaboration and technical integration with ServiceChannel, the leading online marketplace and SaaS platform for facilities managers, contractors, and technicians, simplifies and automates the identification of an equipment-related problem, thereby speeding resolution, lowering cost, and improving customer satisfaction… Read More

March 29, 2018 | Source: RFID Journal

Ecofit, ServiceChannel Partner on Asset-Management Solution

Ecofit, an Internet of Things (IoT) solution provider to the fitness industry, has announced that it has joined ServiceChannel’s solution partner ecosystem to provide proactive equipment monitoring and predictive failure resolution for health and fitness facility owners and managers. The collaboration and technical integration with ServiceChannel, an online marketplace and software-as-a-service (SaaS) platform for facilities managers, contractors and technicians, simplifies and automates the identification of an equipment-related problem, thereby speeding resolution, lowering cost and improving customer satisfaction… Read More

March 26, 2018 | Source: TotalRetail

Retailer or Technology Company? Why Success Means Choosing Both

Technology is having a profound effect on the retail industry. Technologies such as the web, cloud, mobile devices and artificial intelligence (AI) are accelerating the evolution and transformation of this long-standing, multitrillion dollar industry. One obvious example is that consumers today have far more options for shopping than ever before, including from the comfort of their homes, in front of their PCs, and on their mobile devices. Technology experts term this impact as “digital transformation,” or the application of digital technology that extends across all aspects of human society… Read More

March 26, 2018 | Source: Modern Restaurant Management

Asset Manager Enhancements

ServiceChannel introduced enhancements to its Asset Manager capabilities, to provide increased visibility into the details of all physical assets, including work history and maintenance, warranty, and preventive maintenance information. ServiceChannel utilizes new Asset Tagging and management technologies in this solution, which helps the company to extend its Service Automation suite, and further accelerates the transformation of the multi-billion dollar facilities and contractor management market to a more modern, data-driven and automated approach… Read More

March 23, 2018 | Source: IoT Innovator

ServiceChannel accelerates visibility and compliance with refrigerant and inventory capabilities

ServiceChannel announced this week two new, fully integrated extensions to its Service Automation platform for facilities professionals. New asset management capabilities extend to now manage refrigerant and related compliance challenges, while the recently released inventory functionality tracks ongoing parts and supplies usage and stocking levels… Read More

March 23, 2018 | Source: Modern Restaurant Management

Three Ways Restaurant Facilities Management Impacts Customer Experiences

Like many other businesses operating in the digital era, success for restaurants starts and ends with the state of their facilities such as ambience, cleanliness and other important environmental factors. Sure, it’s great for a restaurant to have a nice website or app, but that is not likely to be the determining factor for whether a customer chooses to eat at one location versus another. However, if a restaurant’s bathroom is in shambles or the lighting is terrible, look out for those bad Yelp reviews that turn into some serious business losses… Read More

March 21, 2018 | Source: Building Services Management

ServiceChannel Integrates New Refrigerant, Inventory Capabilities

ServiceChannel, an online marketplace and SaaS platform for facilities managers, contractors, and technicians, has announced two new, fully integrated extensions to its Service Automation platform for facilities professionals. New asset management capabilities now allow for the management of refrigerant and related compliance challenges, while the recently released inventory functionality tracks ongoing parts and supplies usage and stocking levels… Read More

March 20, 2018 | Source: Baltimore Business Journal

ServiceChannel Drives Increased Visibility and Compliance with New Refrigerant and Inventory Capabilities

ServiceChannel, the leading online marketplace and SaaS platform for facilities managers, contractors, and technicians, announced two new, fully integrated extensions to its Service Automation platform for facilities professionals. New asset management capabilities extend to now manage refrigerant and related compliance challenges, while the recently released inventory functionality tracks ongoing parts and supplies usage and stocking levels. These new features expand the platform’s offerings by ensuring regulatory compliance and providing greater visibility into holistic facilities repair and maintenance costs… Read More

March 20, 2018 | Source: citybizlist New York

ServiceChannel Drives Increased Visibility and Compliance with New Refrigerant and Inventory Capabilities

ServiceChannel, the leading online marketplace and SaaS platform for facilities managers, contractors, and technicians, announced two new, fully integrated extensions to its Service Automation platform for facilities professionals. New asset management capabilities extend to now manage refrigerant and related compliance challenges, while the recently released inventory functionality tracks ongoing parts and supplies usage and stocking levels. These new features expand the platform’s offerings by ensuring regulatory compliance and providing greater visibility into holistic facilities repair and maintenance costs… Read More

March 20, 2018 | Source: citybizlist Baltimore

ServiceChannel Drives Increased Visibility and Compliance with New Refrigerant and Inventory Capabilities

ServiceChannel’s new Refrigerant Tracking Manager (RTM) is the industry’s first refrigerant tracking functionality to fully integrate into a facilities management (FM) system. RTM is designed to help grocery and supermarket chains, food retailers, and convenience store brands achieve compliance with Environmental Protection Agency (EPA) ozone depleting refrigerant regulations and avoid related fines. It tracks the addition of refrigerants to racks or assets at facilities, confirms that leakages do not exceed mandated thresholds, and notifies users in the field if thresholds are exceeded… Read More

March 12, 2018 | Source: ECM Connection

How Charlotte Russe Slashed Costs And Streamlined Operations Across The Company

Under new leadership, the Charlotte Russe facilities management team initiated a project to identify ways to further expand the usage of the ServiceChannel platform the company had deployed years ago. Previous to this project, the company had been using ServiceChannel primarily as a work order management platform… Read More

March 8, 2018 | Source: IoT Journal

ServiceChannel Improves Facilities Maintenance via IoT-Fueled Asset Tagging

ServiceChannel, the leading online marketplace and SaaS platform for facilities managers, contractors, and technicians, today introduced enhancements to its Asset Manager capabilities, to provide increased visibility into the details of all physical assets, including work history and maintenance, warranty, and preventive maintenance information. ServiceChannel utilizes new Asset Tagging and management technologies in this solution, which helps the company to extend its Service Automation suite, and further accelerates the transformation of the multi-billion dollar facilities and contractor management market to a more modern, data-driven and automated approach… Read More

March 7, 2018 | Source: Chain Store Age

Charlotte Russe tightens ops with tech

Charlotte Russe is using technology to enforce consistent repair and maintenance operations across locations. The young women’s apparel retailer is expanding the use of an SaaS-based automated platform from ServiceChannel that monitors the completion of service work orders conducted by various third-party contractors. The platform has been in use for some three years to monitor and repair maintenance jobs needed across Charlotte Russe stores… Read More

March 6, 2018 | Source: Hospitality Technology

ServiceChannel Revolutionizes Facilities Maintenance with IoT-Fueled Asset Tagging and Management

ServiceChannel, an online marketplace and SaaS platform for facilities managers, contractors, and technicians, introduced enhancements to its Asset Manager capabilities, to provide increased visibility into the details of all physical assets, including work history and maintenance, warranty, and preventive maintenance information. ServiceChannel utilizes new Asset Tagging and management technologies in this solution, which helps the company to extend its Service Automation suite, and further accelerates the transformation of the multi-billion dollar facilities and contractor management market to a more modern, data-driven and automated approach… Read More

March 5, 2018 | Source: Phoenix Business Journal

ServiceChannel Further Revolutionizes Facilities Maintenance with IoT-Fueled Asset Tagging and Management

ServiceChannel, the leading online marketplace and SaaS platform for facilities managers, contractors, and technicians, today introduced enhancements to its Asset Manager capabilities, to provide increased visibility into the details of all physical assets, including work history and maintenance, warranty, and preventive maintenance information. ServiceChannel utilizes new Asset Tagging and management technologies in this solution, which helps the company to extend its Service Automation suite, and further accelerates the transformation of the multi-billion dollar facilities and contractor management market to a more modern, data-driven and automated approach… Read More

February 28, 2018 | Source: Business 2 Community

Moving Past the Headlines and Heralding the Retail Renaissance

As Charles Darwin might say, the traditional retail sector is going through some serious evolution right now. The situation may seem dire judging by one headline after another that predicts nothing but doom and gloom for some of the most iconic companies in the world… Read More

February 26, 2018 | Source: Hospitality Technology

4 Key Benefits of Contractor Management Software for Restaurants

Imagine making a reservation at your favorite restaurant, only to discover the night of that the restaurant had to close due to stove malfunctions, or that it was uncharacteristically uncomfortable, messy, and unkempt. You’re not only annoyed and upset, but you’re also contemplating whether or not you consider this your favorite restaurant anymore, not to mention posting a nasty review on Yelp or OpenTable… Read More

February 15, 2018 | Source: Facility Executive

Facility Executive Of The Year 2018

Facility management is a profession well-suited for those who are comfortable taking the lead on projects, large and small. And as the scope of facility management has evolved, this quality has become all the more important. Often heard throughout the industry these days is that facility departments are being called upon to “do more, with less.” At adidas North America in Portland, OR, Kirk Beaudoin, FMA, RFMP, LEED Green Associate, took on this task with gusto upon joining the company in 2012 as facilities manager of retail stores across the United States… Read More

January 31, 2018 | Source: citybizlist

ServiceChannel Appoints Todd Lutwak and Kevin Ferguson

ServiceChannel, the leading online marketplace and SaaS platform for facilities managers, contractors, and technicians, today announced Kevin Ferguson as the company’s new chief revenue officer (CRO) and Todd Lutwak as its new head of business and marketplace development… Read More

January 29, 2018 | Source: Retail IT Insights

How Charlotte Russe Slashed Costs And Streamlined Operations Across The Company

Under new leadership, the Charlotte Russe facilities management team initiated a project to identify ways to further expand the usage of the ServiceChannel platform the company had deployed years ago. Previous to this project, the company had been using ServiceChannel primarily as a work order management platform… Read More

January 29, 2018 | Source: Retail Operations Insights

How Charlotte Russe Slashed Costs And Streamlined Operations Across The Company

Expanding ServiceChannel usage enabled the Charlotte Russe FM team a new way to examine its department goals and provided the means to apply out-of-the-box thinking and innovations to how the team functioned… Read More

January 18, 2018 | Source: Credit Union Times

Moving Forward With Wisdom in 2018

For our last print issue, credit union industry veteran and consultant Matt Purvis and ServiceChannel’s Tom Buiocchi wrote about the importance of “experience” – and that could very well be the best differentiator credit unions can play up this year. This may include making your branches “destinations” that offer specific services and activities that are best experienced in person. It also means designing experiences in which staff members can make an emotional connection with members… Read More

January 17, 2018 | Source: Business 2 Community

Retailers, We Found $20 Billion And It’s Yours

Attention! Are you a retail executive or facilities professional? If so, we’d like to help – in fact, we recently found $20 billion and we want to help you get your fair share.

Joke? No? Tongue-in-cheek? Not really. Nope, this is real.

In this post, we’ll try to outline our assumptions and the math behind this, let you know where “not” to look to find the money and suggest how you can ensure that you get yours… Read More

January 5, 2018 | Source: Credit Union Times

Driving Exceptional Member Experience at Local Branch

In a 2014 speech, Ross McEwan, the CEO of the Royal Bank of Scotland, made an extraordinary claim that has won him quite a bit of fame within both the banking and technology circles. His exact words were the following: “Our busiest branch in 2014 is the 7:01 from Reading to Paddington – over 167,000 of our customers use our mobile banking app between 7 a.m. and 8 a.m. on their commute to work every day. Over 2.1 million customers use our mobile app every week.”… Read More

January 4, 2018 | Source: IMFA Knowledge Library

Attention Facilities Managers: Reclaim Your Share of US$20 Billion

This blog post takes a look at the inefficiency of repair and maintenance activities across the retail industry and outlines how facility management professionals can recapture wasted spend… Read More

January 2, 2018 | Source: Retail TouchPoints

Brand Uptime: Coming Soon To Every Retailer Near You

It’s the most wonderful time of the year — and for many retailers it’s also the most lucrative, accounting for 30% to 40% of annual sales, according to the National Retail Federation (NRF). The 2017 holiday winners will likely include those who took a strategic approach to ‘brand uptime’ — the concept of meticulously maintaining stores to project a consistent and positive image. The criticality of maintaining brand uptime lives in the impact it has on the ever-important customer experience, which is table stakes for success today and a detail that can no longer be left out of business plans… Read More

December 29, 2017 | Source: insideBIGDATA

Seeing the Light on the Positive Impacts of AI/ML for Retailers

In this special guest feature, Tom Buiocchi, CEO of ServiceChannel, discusses how new technologies such as AI/ML and modern facilities management (FM) software can help retailers be on the “right” side of creative destruction, a process where new technologies disrupt old ways of doing things in favor of more speed, automation, intelligence, and efficiency. Tom joined ServiceChannel as an Executive Director in 2014. He has more than 30 years of experience leading growth companies in both technology and energy services, including Jeda Networks (interim CEO), Drobo (CEO), Mohr Davidow Ventures (Executive in Residence), Brocade Communications (CMO), Rhapsody Networks (Vice President Marketing), Enron Energy Services, FMES (co-founder and COO), and Hewlett-Packard. Tom has a Bachelor of Science in Electrical Engineering from Union College and a Master of Business Administration from Northwestern’s Kellogg School of Management… Read More

December 20, 2017 | Source: WINSIGHT GROCERY BUSINESS

Grocery and Brand Uptime: Catering to Customer Demands

The last 10 years have seen enormous change throughout the grocery industry, but perhaps none as impactful as 2017. There were many game-changers—unexpected acquisitions, shifting consumer behavior, various new channels for buying groceries and more. Yet, as the saying goes, “the more things change, the more they stay the same.” Research from analysts at The Hartman Group found that brick-and-mortar grocery remains the most used channel, with 86% of consumers having shopped in-store in the last 30 days. While there have never been more options for grocery consumers, it’s clear that in-store is a significant priority for store owners… Read More

December 7, 2017 | Source: CMS Wire

8 Examples of Artificial Intelligence (AI) in the Workplace

ServiceChannel: Restaurant Facilities Management Aid —
Bloomin’ Brands, a Tampa-based casual dining company that includes 100,000 team members and close to 1,500 restaurants, uses artificial intelligence-driven analytics to help them leverage real-time data on things like equipment, necessary repairs and operator functions. It needs to have restaurant partners, service providers and facilities teams all on the same page, Jon Ahrendt shared in their Bloomin Brands’ blog post. Bloomin’ Brands integrates ServiceChannel AI-based automated facilities management technology into its facilities management processes for tracking emergencies, costs and for identifying future initiatives… Read More

December 5, 2017 | Source: MIT Sloan Management Review

Driving Operational Cost Savings With the Internet of Things

For many retailers, facilities management has become a significant part of their customers’ overall brand experience. Based on my experience and recent interviews with a number of store managers and facilities executives at major global retailers, more and more CEOs, chief operating officers, and chief marketing officers are doing spot “walk-throughs” of individual locations, paying close attention to the critical, yet unglamorous, elements of retail. Operations executives are facing scrutiny if anything in renovations, maintenance, or repairs disrupts or denigrates the overall customer experience… Read More

December 5, 2017 | Source: TechTarget | IoT Agenda

Prevent holiday pop-up pitfalls with IoT

The National Retail Federation predicts that holiday retail sales in 2017 will increase between 3.6 and 4% for a total of $678.75 billion to $682 billion, up from $655.8 billion last year. This promising retail landscape makes the holiday season an ideal time for retailers to test out pop-up shops, which serve as another viable revenue source for retailers and a valuable channel for delivering the ever-important customer experience. In fact, one report found that 61% of shoppers list seasonal products as the main reason to shop at pop-up shops over the holidays. But in order to fully maximize this opportunity, retailers need to plan well in advance and proceed just as strategically as they do for their regular brick-and-mortar stores… Read More

November 6, 2017 | Source: RIS News

Brand Uptime and its Impact on Customer Experience

The retail industry is shifting, initially catalyzed by e-commerce, and furthered by an unending parade of new technology and changing strategies. At the same time, customer demand has only become more immediate, further complicating the dozens of other moving parts that change daily. It’s clear that customer experience has replaced price as the differentiator between success and failure. As a rule, delivering an exceptional experience, every time, is table stakes for retailers and the challenge is that there’s no one-size-fits-all formula for success… Read More

October 18, 2017 | Source: BUILDINGS

ServiceChannel’s Service Automation suite provides a unique approach to data and FM

ServiceChannel, a software-as-a-service (SaaS) service automation platform for facilities managers (FMs), contractors, and technicians, recently announced a broad roadmap and a new set of artificial intelligence features. The new features presented at ServiceChannel CONNECT include discrete capabilities for FMs, contractors, and technicians, empowering them to provide a more efficient, consistent, and positive experience for their store, hotel, restaurant, or healthcare facility visitors… Read More

October 16, 2017 | Source: TotalRetail

Brand Uptime, Customer Experience and Retail Success

The last few years have seen retail move through some dramatic and unexpected changes, and the fun is far from over. The transforming retail landscape is largely a result of disruptive and unprecedented business decisions (like Amazon acquiring Whole Foods, Walmart acquiring Jet.com), along with maturing technology (Internet of Things, artificial intelligence, etc.). The one constant that only increases in importance with each passing day: the criticality of delivering an exceptional customer experience, every time… Read More

October 12, 2017 | Source: Solutions Review

GoodData Adds Governance to Enterprise Insights Platform

GoodData recently announced the addition of an advanced governance framework to their Enterprise Insights Platform. The provider is putting forth three notable capabilities to achieve this aim. GoodData’s Vice President of product ZD Svoboda explained in a press statement: “Basic data governance — data cleansing and profiling — is still essential, but it’s no longer enough to keep up with the volume and velocity of big data.”… Read More

October 11, 2017 | Source: Datanami

GoodData Launches Advanced Governance Framework

GoodData is adding an advanced governance framework to its Enterprise Insights Platform. In The Forrester Wave: Insight Platforms-As-A-Service, Q3 2017, Forrester gave GoodData the highest-possible score — 5 out of 5 — in the area of Security and Governance. “We see this recognition as an affirmation of GoodData’s leadership,” says CEO Roman Stanek, “not only in addressing governance as we know it today, but also in exploring new governance solutions for an increasingly complex business environment.”… Read More

October 4, 2017 | Source: SmartGridToday

GridPoint joins ServiceChannel building ecosystem

GridPoint announced yesterday it joined ServiceChannel’s new solution partner ecosystem to combine proactive equipment monitoring with predictive failure… Read More

October 3, 2017 | Source: MarketingSherpa

Marketing Research Chart: How customer understanding impacts satisfaction

If you’re building the case for getting or increasing a marketing research budget to better understand your customers, or if you’re just making the case to better respond to customers’ needs and wants in general, this week’s chart is for you. Read on to see the chart (and grab it for your own presentations), along with analysis and commentary from Jonathan Abelmann, President and Co-Founder, Bestow, and Tom Buiocchi, Executive Director and CEO, ServiceChannel… Read More

October 2, 2017 | Source: FMLink

See how ServiceChannel uses predictive analytics to streamline maintenance decisions

ServiceChannel, a software-as-a-service (SaaS) service automation platform for facilities managers (FMs), contractors, and technicians, recently announced a broad roadmap and a new set of artificial intelligence features at its annual user conference in Las Vegas. The new features presented at ServiceChannel CONNECT include discrete capabilities for FMs, contractors, and technicians, empowering them to provide a more efficient, consistent, and positive experience for their store, hotel, restaurant, or healthcare facility visitors… Read More

September 25, 2017 | Source: FierceRetail

Halloween pop-ups get boost from IoT

Last year, consumers spent $8.3 billion on Halloween items, and 2017 will likely bring in more revenue. According to ServiceChannel, more than 171 million Americans participate by shopping for costumes, candy and decor. In response to the great demand around the holiday, pop-up shops have become increasingly popular. However, it’s not always easy for a temporary retailer to build loyalty, and so these retailers must deliver an exceptional customer experience. In 2017, this means incorporating machine learning and IoT technology in order to create the best possible outcome… Read More

September 11, 2017 | Source: CRN

Service Channel’s Decision Engine Adds AI Capabilities To Facilities Management

Service Channel today announced the launch of the company’s new Decision Engine technology, a software package that makes business decisions more streamlined for facilities management professionals.

“We’re really excited, we launched a bevy of new features to our Service Channel service automation platform,” said Tom Buiocchi, Executive Director and CEO of Service Channel… Read More

September 11, 2017 | Source: CRNtv

Service Channel Launches Decision Engine, Combining Data In An Innovative Platform For Facilities Management Solutions

Tom Buiocchi, Executive Director and CEO of Service Channel, outlines the launch of the company’s new Decision Engine technology. He explains how the software makes business decisions more streamlined for facilities management professionals… Watch Video

September 10, 2017 | Source: IoT Journal

Breaking down walls: IoT in multi-location enterprises

Unless a company considers how physical infrastructure will impact its overall performance, the risk of failure is vast. Facilities management is a broad discipline in which professionals are responsible for designing, building, maintaining, upgrading or even closing physical premises (and everything associated with them). An increasingly important role of a facilities manager (FM) is to ensure the efficient and effective delivery of support and maintenance of all assets and equipment that it serves… Read More

September 6, 2017 | Source: TechTarget | IoT Agenda

Breaking down walls: IoT in multi-location enterprises

We are at a critical point in the evolution of the internet of things. Earlier this year, Gartner forecasted that 8.4 billion connected things would be in use worldwide in 2017, outnumbering the human population, and reaching up to 20.4 billion by 2020. As if that’s not impressive enough, the total IoT market will reach anywhere between $3.9 trillion to $11.1 trillion by 2025, according to McKinsey… Read More

September 1, 2017 | Source: PRSM

Location, Location, Location

Managing multiple operations can be a logistical nightmare, but one supplier has tips on making it work efficiently. Working in 63 countries around the world, it might seem that ServiceChannel has mastered international operations… Read More

August 31, 2017 | Source: Channelnomics

ServiceChannel Has Flagged Its New Channel Program Ahead of Its Official Launch Next Month

The company, which offers a SaaS service automation platform for facilities managers and contractors, says the new program provides better integration with other technology companies, “granting customers a broader set of capabilities and benefits.”… Read More

August 31, 2017 | Source: FacilitiesNet

ServiceChannel: New Partner Program Extends Facilities Management and Maintenance Ecosystem

ServiceChannel, an SaaS service automation platform for facilities managers and contractors, has announced the company’s new solution partner program. Now, leaders in adjacent solution categories can seamlessly integrate with the ServiceChannel platform, granting customers a broader set of capabilities and benefits. Customers will gain greater transparency, automation and efficiency through one common user experience… Read More

August 30, 2017 | Source: ChannelBuzz.ca

ServiceChannel seeks partners to add asset management, IOT to services automation platform

ServiceChannel has sold their SaaS service automation platform for facilities managers and contractors direct for years, but technology-related demands have led them to create a partner program to provide the skillsets to integrate with their platform… Read More

August 30, 2017 | Source: Channel Partners

ServiceChannel Unveils New Partner Program to Increase Platform Integrations

ServiceChannel, a provider of SaaS-based service automation technology for facilities managers and contractors, on Wednesday unveiled its new solution partner program.

The program initially is focused on adding new technology providers and capabilities. Charter partners in the program include Archaio, Avalara, GridPoint, Phoenix Energy and more… Read More

August 30, 2017 | Source: Retail IT Insights

Why Facilities Management Is Key To Optimizing Retail Stores

There’s no denying the retail industry is in a state of transformation, evolving in unprecedented fashion and adding the need for a shift in both basic and complex business practices in order to stay competitive. The lift is not light, but the risks associated with sticking with the status quo are devastating… Read More

July 11, 2017 | Source: IoT Evolution

The Intersection Between Humans and the Robotification of the Workplace

As automation-enabling technology continues to advance, the discussion around “the workplace of the future” grows more feverish. How will the “robotification” of the workplace impact human workers? Are jobs at stake? What does all this mean for our future? Opinions vary but anyone in the tech space is bound to land somewhere on the spectrum. Notably, Microsoft founder and self-described techno-optimist, Bill Gates, recently suggested that governments should tax companies using robots in place of humans to (at least temporarily) slow the spread of automation and fund other types of employment. … Read More

July 11, 2017 | Source: IoT Evolution

IoT Time Podcast S.2 Ep.37 ServiceChannel

On this episode of the IoT Time Podcast, Ken Briodagh sits down with Tom Buiocchi, CEO Service Channel to talk about machine learning, predictive maintenance, facilities management and the IoT Evolution Expo. He also shared some thoughts about the “Robotification of the Workforce” in a guest column here. … Read More

June 9, 2017 | Source: Field Technologies Online

Ferguson Brings Its Facilities Management Operations Into Era Of Cloud, Big Data And Mobility With ServiceChannel

Ferguson, the largest distributor of plumbing supplies in the United States, has deployed its software solution. The company will use it as the basis for building a centralized facilities management program and significantly streamline its maintenance and repair operations at more than 1,400 locations across the United States… Read More

May 22, 2017 | Source: Facility Executive
Workplace Automation: Predictions And Reality

Not all human skills can be replicated by a machine no matter how sophisticated. Here’s how smart organizations are strategically automating workplace tools to boost human capabilities…. Read More

May 4, 2017 | Source: Builtinnyc.com
Tech news roundup: ServiceChannel raises $54M

NEW YORK – May 04, 2017 – ServiceChannel, a leading SaaS platform and vertical marketplace for facilities management, announced it raised a $54 million round on Tuesday. The financing was led by Accel and will be used to help the company accelerate the transformation of an $85 billion facilities and contractor management market to a more modern, data-driven and automated approach… Read More

May 2, 2017 | Source: Fortune.com
VENTURE DEALS: ServiceChannel Raises $54M in Funding

NEW YORK – May 02, 2017 – ServiceChannel, a New York-based facility maintenance management software platform,raised $54 million in funding. Accel led the round… Read More

May 2, 2017 | Source: AXIOS
Venture Capital Deals: ServiceChannel has raised $54 million in new funding

NEW YORK – May 02, 2017 – ServiceChannel, a New York-based SaaS platform and vertical marketplace for facilities management, has raised $54 million in new funding led by Accel… Read More

May 2, 2017 | Source: American Entrepreneurship Today
ServiceChannel Announces $54 Million in Funding from Accel

NEW YORK – May 02, 2017 – ServiceChannel, the leading SaaS platform and vertical marketplace for facilities management, today announced a $54 million growth financing round led by Accel, a leading early and growth-stage venture capital firm. This new funding will be used to help the company accelerate the transformation of an $85 billion facilities and contractor management market to a more modern, data-driven and automated approach. Accel partners Rich Wong and Arun Mathew will join the ServiceChannel Board of Directors… Read More

May 2, 2017 | Source: Yahoo Finance
ServiceChannel Announces $54 Million in Funding from Accel

NEW YORK – May 02, 2017 – ServiceChannel, the leading SaaS platform and vertical marketplace for facilities management, today announced a $54 million growth financing round led by Accel, a leading early and growth-stage venture capital firm. This new funding will be used to help the company accelerate the transformation of an $85 billion facilities and contractor management market to a more modern, data-driven and automated approach. Accel partners Rich Wong and Arun Mathew will join the ServiceChannel Board of Directors… Read More

May 2, 2017 | Source: FINSMES
ServiceChannel Raises $54M in Funding

NEW YORK – May 02, 2017 – ServiceChannel, a NYC-based SaaS platform and vertical marketplace for facilities management, raised $54m in growth financing.The round was led by Accel. In conjunction with the funding, Accel partners Rich Wong and Arun Mathew will join the ServiceChannel Board of Directors.The company intends to use the funds to expand operations and market reach… Read More

May 2, 2017 | Source: New York Business Journal
ServiceChannel Raises $54 Million From Etsy and Facebook Backer Accel

NEW YORK – May 02, 2017 – ServiceChannel aims to provide “greater visibility, transparency, intelligence and automation to facilities managers and commercial contractors around the world,” explained Tom Buiocchi, ServiceChannel CEO. Regarding the Accel team, Buiocchi said the venture capital firm appreciates “how modern software can deliver unprecedented benefits and insights to our customers and service provider partners.”….Read More

May 2, 2017 | Source: PE HUB Network
Accel Leads $54 mln Round for ServiceChannel

NEW YORK – May 02, 2017 – ServiceChannel, the leading SaaS platform and vertical marketplace for facilities management, today announced a $54 million growth financing round led by Accel, a leading early and growth-stage venture capital firm. This new funding will be used to help the company accelerate the transformation of an $85 billion facilities and contractor management market to a more modern, data-driven and automated approach. Accel partners Rich Wong and Arun Mathew will join the ServiceChannel Board of Directors….Read More

May 2, 2017 | Source: VentureBeat
Accel Leads $54 Million Funding into Facilities Management Platform ServiceChannel

ServiceChannel, a facilities management platform for companies to procure and manage building maintenance services, has raised $54 million in a round of funding led by Accel. Founded out of New York in 1999, ServiceChannel offers a cloud-based platform that serves as a centralized conduit through which facility managers can find suitable contractors…Read More

May 1, 2017 | Source: AutomatedBuildings.com
On-demand Economy Impacting Facilities Management – An Interview with Hugues Meyrath, CPO, ServiceChannel

The on-demand economy is impacting the facilities management industry very similarly to what we see across many other industries, driven primarily by heightened expectations in service levels. Facilities managers and service providers must adapt and respond to real-time expectations, or face losing revenue and business to competitors who have adjusted their strategy and operations accordingly… Read More

Facility Executive

April 26, 2017 | Source: PRSM
2017 PRSM Best Practices-How Mobile Site Audit Tools Ensure Brand Consistency and Compliance

Because of the specialized skill set necessary for some in-house maintenance technicians, such as HVAC support, plumbing and electrical work, some painting and spackling expertise, budgeting constraints can work against facility management professionals. Creating a meaningful facility maintenance staffing budget ensures the correct amount of money is spent to adequately take care of the company’s physical assets… Read More

AI Topics

April 15, 2017 | Source: AI Topics
ServiceChannel Brings First-in-Industry Machine Learning Solution to Facilities Management

ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today introduced advanced machine learning capabilities to its flagship solution, enabling faster, more automated data-driven decision making capabilities for facilities managers… Read More

AI Topics

April 13, 2017 | Source: Yahoo Finance
ServiceChannel Brings First-in-Industry Machine Learning Solution to Facilities Management

ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, today introduced advanced machine learning capabilities to its flagship solution, enabling faster, more automated data-driven decision making capabilities for facilities managers… Read More

Facility Executive

April 10, 2017 | Source: Facility Executive
Commanding The Facilities Ship: FM 2020

Whatever your course, one of the overarching themes that will drive facilities management’s evolution is visibility. Knowing what’s going on is a prerequisite to optimizing what you’re doing. Sounds obvious. But true visibility in practice is much harder than it sounds and a never ending endeavor. And if visibility is a challenge now, it’s only going to get more complicated with data-hungry requests and internet-enabled devices… Read More

www.fmindustry.com

March 28, 2017 | Source: FM Magazine
The New Skillset for Success in Facility Management

Data-Driven Mindset—David Markowitz from Service Channel who is a renowned expert on facilities management analytics tools, says: “Today, any facilities manager looking to stay on top of his or her game needs to be increasingly data-driven. The profession is moving away from simply being a reactive, dispatcher of technicians for work requests… Read More

Facilities Maintenance Management of Future

March/April, 2017 | Source: Retail Store Maintenance
FM of the Future: How Will A Constantly Evolving Role Continue To Change

Because technology will play a role in every FM’s job in the future, every FM will need to be tech-savvy – understanding current technology and staying up to date on emerging technology. This critical requirement means every FM will need to be a curious, continuous learner. In addition to comfort with and knowledge of technology, the FM of the future will also need to possess these key skills… Read More

PYMNTS.com

October 21, 2016 | Source: PYMNTS.com
ServiceChannel: Seamless Automation of Facilities and Contractor Management

The integration of PromisePay’s fully managed payments solution will now give ServiceChannel the capability to automate and streamline the large volume of complex transactions between facilities professionals and commercial contractors… Read More

CIO Review

October 17, 2016 | Source: CIO Review
ServiceChannel: Seamless Automation of Facilities and Contractor Management

Facilities management can be an unruly swamp of transactions involving many parties at different locations… Read More

Facility Executive

August 31, 2016 | Source: PRSM
Data Management ROI

Data collection in the facilities maintenance management arena is not new. FMs have long used service cost data to identify equipment for replacement and response time data to evaluate maintenance and service contractors… Read More

Facility Executive

June 6, 2016 | Source: Facility Executive
Facility Retrofit: Visibility In Multi-Site Maintenance

Founded in 2002, maintenance and repair operations at this fitness company was an ad-hoc system varying by individual studio. In 2015, the head of its facility management department implemented a service automation platform that unifies all locations… Read More

Inc.

March 23, 2016 | Source: IFMA
Software is Eating the FM World (and That’s a Good Thing)

Managing the entire range of a multi-location company’s facilities is a trying task in the best of times. Organizations are facing a highly competitive environment in which to attract and retain customers. Add to this ever-demanding occupant and service requirements, increasing competitive pressures and always tightening-budgets, and it can seem like a never-ending task just to keep the lights on – literally and figuratively… Read More

Inc.

February 9, 2016 | Source: TechTarget
Cloud-Based BI Helped One Company Rely Less on IT

What’s the best way for a business that’s already generally data-driven to remake itself into a business that uses data analysis more as a core part of its product offerings? For one company, step one was reducing reliance on internal IT services… Read More

Inc.

January 5, 2016 | Source: RFMA
Living the Good Life: Zoe’s Kitchen

Prior to Service Channel, repairs and maintenance were decentralized and managed by the general manager of each restaurant. They used third-party outsourcing vendors as well as local vendors selected by the restaurants. Now, Service Channel allows the facilities team to have more control in sourcing vendors, more effectively review the cost of services across all locations and develop more consistent expectation of the services. The solution also tracks assets and the repair expenses to maintain them… Read More

Inc.

January 2, 2016 | Source: Journal of Urgent Care Medicine
Janitorial and Maintenance Roundtable: Best Practices for Managing Environmental Services

Every urgent care center must have a plan to clean and maintain its physical facility. In this JUCM-exclusive panel discussion, industry leaders share their insights on selecting an environmental services contractor, negotiating pricing, and maintaining service levels… Read More

Inc.

 

December 2, 2015 | Source: Inc.
Turn Big Data Into Smart Data With Good Data

“Big data” is a big, overused buzzword. Almost all data is at least somewhat valuable-but with good data, you can gain quality valuable insights about the health of your business. What you want is smart data, and you get that when you have quality data… Read More

Inc.

October 12th, 2015 | Source: Italy-America Chamber of Commerce
Are You Maintaining Your Brand Uptime? Brand Building Through Facilities Management

What’s brand uptime? Simply, it’s the process of ensuring that all aspects of a location’s environment support and deliver on the brand promise.  And with most brands, this brand uptime means delivering an exemplary customer experience, from walking into the location to a customer’s next day perception of the company – good, bad or otherwise… Read More

Convenience Store News

October 8, 2015 | Source: Association for Talent Development
Beyond Products and Services

One company teaches its customers the skills they need to bring their industry into the 21st century… Read More

 

Convenience Store News

July 28, 2015 | Source: Convenience Store News
RaceTrac Improves Maintenance, Repair Services

RaceTrac Petroleum Inc. has improved maintenance and repair services across its convenience store network through the use of ServiceChannel, a service automation platform for facilities managers and contractors… Read More

June 11, 2015 | Source: Facility Care
Service Automation: The Secret Weapon for Managing Retail Healthcare Facilities

Technology, even service automation, is not the panacea for the challenges of maintaining retail healthcare facilities on a daily basis. True success for retail healthcare may require businesses to take a retailer’s mind-set toward managing their facilities… Read More

February 16, 2015 | Source: Network World
Products of the Week

ServiceChannel Custom Analytics is a new product that enables clients to modify the standard ServiceChannel analytics or build their own business intelligence platform tailored to their specific operational processes… Read More

January – February, 2015 | Source: Professional Retail Store Maintenance Association
Nike, Inc.: High Profile Brand, High Expectations

A former supplier once compared working with Nike, Inc.’s facilities maintenance department to changing a tire on a car going 65 miles per hour down the road… Read More

February 4, 2015 | Source: Datanami
Driving Analytics into Facilities Management

The world of facilities management is not a particularly advanced one when it comes to information technology, let alone the use of big data. But that’s starting to change, particularly with the type of self-service analytics that ServiceChannel is making available to its network of professional contractors and building owners… Read More

Chain Store Age

February 4, 2014 | Source: Chain Store Age
Beyond the Work Order: The New, Fully Integrated Model of Facilities Management

Varun Sawhney, VP of Business Development, ServiceChannel, sits down with Chain Store Age to discuss how facilities managers are leveraging data based on their own KPI’s, utilizing mobile technology, and considering the risks of outsourcing operations to a third-party… Read More

September 15, 2014 | Source: Professional Retail Store Maintenance Association
Analyze This – Nike Manages Data to Provide More Opportunities for Strategic Thinking

During the two years that Christine Hinzmann has held the Facilities Analyst position, she has enabled them to not only better leverage the data from the ServiceChannel platform they use but also to use the collected data more efficiently and effectively… Read More

Chain Store Age

September 7, 2014 | Source: Chain Store Age
Retail ROI REPORT
Andy Brabender, VP Sales, ServiceChannel, speaks with Chain Store Age about why should CFOs care about facilities management… Read More

June 21, 2014 | Source: PathToMax
First European Retailer Roundtable held in Paris

Over 8 major retailers got together to hold the 1st ever European Retailer Roundtable meeting in Paris. This meeting was held in Paris over a two day period and included retailers such as Abercrombie, Apple, DFG, Estee Lauder, Fossil, Gap, Sephora & Swarovski. There was an interesting group of job titles ranging from Facilities Managers to Sourcing Specialists to Procurement to Sustainability and Construction… Read More

February 18, 2015 | Source: Dataversity
ServiceChannel and GoodData Model Cloud Business Intelligence

The recent partnership between ServiceChannel and GoodData reinforces the trend that the Cloud is an increasingly viable option for Business Intelligence (BI) and Big Data analytics. The latter provides the technology for the former’s ProView platform and attests to the value that the convergence of these technologies – Cloud Computing, Big Data, and analytics – inherently bring organizations… Read More

May 5, 2012 | Source: Professional Retail Store Maintenance
The Value of CMMS in Retail Business Decisions

When PRSM launched its benchmarking initiative over a year ago it was evident that the facilities industry was moving away from being reactive, only concerned with fixing an issue at the store, to being proactive. The industry as a whole understands that it’s not enough for your last service call to have met all expectations. Managers are now very much interested in and expected to keep the big picture in mind… Read More