Meet the people who help guide our vision

Tom Buiocchi

Executive Director,
President & CEO

Brian Chase

General Counsel

Kristin Hambelton

Chief Marketing Officer

Lev Kurts

Vice President of
Product Engineering

Hugues Meyrath

Chief Product Officer

Brent Pearson

Executive Director & CFO

Michael Rivisto

Vice President
of Customer Success

Brian Serino

Chief Revenue Officer

Tom Buiocchi

Tom Buiocchi

Executive Director, President & CEO

Tom Buiocchi joined ServiceChannel as an Executive Director in 2014. Tom has more than 30 years of experience leading growth companies in both technology and energy services, including Jeda Networks (interim CEO), Drobo (CEO), Mohr Davidow Ventures (Executive in Residence), Brocade Communications (CMO), Rhapsody Networks (Vice President Marketing), Enron Energy Services, FMES (co-founder and COO), and Hewlett-Packard. Tom has a Bachelor of Science in Electrical Engineering from Union College and a Master of Business Administration from Northwestern’s Kellogg School of Management.

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Team

Brian Chase

General Counsel

Brian Chase is the head of the ServiceChannel legal department as its General Counsel and is responsible for the development and implementation of the company’s strategic legal initiatives. Prior to joining ServiceChannel, Brian was General Counsel for Foursquare, the location intelligence company and the developer of a popular mobile app. Before that, he was an attorney at the law firm Gunderson, Dettmer, Stough, Villeneuve, Franklin & Hachigian, LLP where he represented a broad range of companies in the areas of corporate partnering, strategic alliances, intellectual property protection, privacy, advertising, and licensing and commercialization of intellectual property and technology assets.

Brian is a graduate of the University of Utah and Boston University School of Law, Cum Laude.

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Team

Lev Kurts

VP of Product Engineering

Lev has served as the Vice President of Product Engineering at ServiceChannel since 2013. In this role, he is responsible for structuring and operation of the product engineering organization as a cohesive unit as well as day-to-day operations involving multiple, simultaneous projects. Lev has nearly a decade of experience in managing highly distributed teams responsible for design and development of business-to-business software solutions. Before joining ServiceChannel, Lev served as Director of Product Management at Workspeed Management where he led the product line strategy and roadmap and was fully responsible for design and market delivery of multiple product versions and dozens of customer-driven features. Lev also has experience as a Project Manager at Quest Software where he led a software development team.

Lev is an honors graduate in Applied Mathematics of the Moscow University of Electronics and Mathematics.

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Team

Kristin Hambelton

Chief Marketing Officer

As CMO, Kristin is responsible for facilitating growth and driving customer loyalty by leading the planning, development, and execution of the company’s worldwide marketing strategies and operations. Her purview includes product marketing, branding, demand generation, and corporate communications. Previous to ServiceChannel, Hambelton was Executive Vice President and CMO at Evariant, a digital health company focused on improving patient engagement. Prior to that, she was Vice President of Marketing at Neolane, a developer of marketing automation and cross-channel campaign management software that was acquired by Adobe in 2013. Hambelton has also held marketing leadership roles at IDC and Kronos and has been recognized for her accomplishments by a number of industry organizations.

Kristin holds a Bachelor of Science in Business Administration from the Boston University Questrom School of Business in General Business and Marketing.

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Team

Hugues Meyrath

Chief Product Officer

Hugues is responsible for driving and executing on the company’s product strategy and roadmap with the emphasis on enhancing and simplifying the user experience throughout the ServiceChannel software portfolio. His charter also includes fostering and driving key technology partnerships as a way to accelerate product innovation.

Hugues brings extensive experience at global technology companies. Most recently, he served as Vice President and Managing Director at Dell Technologies Capital where he was responsible for driving venture funding, mergers & acquisitions, and other advisory roles for a diverse set of portfolio companies. Previous to that, he was Vice President of Product Management and Business Development for EMC’s data protection business. Hugues’s experience also includes executive roles at Juniper Networks, Brocade Communications, and SBS.

Hugues holds a Bachelor of Science degree in Engineering from the University of Louvain, Belgium. He has also earned a Masters in Business Administration degree from the Haas School of Business at the University of California, Berkeley.

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Team

Brent Pearson

Executive Director & CFO

Brent Pearson joined ServiceChannel as an Executive Director in 2014. Most recently he was a Vice President of Bayard Capital and helped build Landis+Gyr into the world’s leading electricity metering and smart grid company responsible for acquisitions, business development, global partnerships, and fundraising. Bayard eventually sold Landis+Gyr to Toshiba for $2.3 billion in 2011. He has also advised private equity firm KKR on smart grid transactions. Previously Brent was a principal with Cherry Tree, a boutique investment banking and venture capital firm focused on technology, software, and information utilities. He holds a BS in Biological Sciences from the University of Nebraska and an MBA from the University of Iowa.

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Team

Michael Rivisto

VP of Customer Success

Michael has been with ServiceChannel since 2013 in various customer-facing leadership roles. He brings a proven track record of leading and mentoring teams through client implementations of best-in-class business applications, specifically in the areas of development and execution of client services and professional services teams. As the Vice President of Customer Success, Michael is responsible for defining and optimizing the customer lifecycle with the ServiceChannel platform and driving customer satisfaction that results in higher product adoption and advocacy. Previous to ServiceChannel, Michael served in project management and professional services management roles at Moxie Software, MRI Software, and Workspeed LLC.

Michael holds a Bachelor of Science degree from the Dominican College of Blauvelt.

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Team

Brian Serino

Chief Revenue Officer

Joining ServiceChannel in 2016, Brian brought a wealth of experience in the enterprise software and SaaS industries, specifically in achieving sales success across vertical industries and building high-performance teams. At ServiceChannel, he is responsible for managing the company’s rapid growth as service automation continues to transform the facilities management and contractor industries. Prior to ServiceChannel, Serino served as Senior Vice President of Sales and Business Development at NetProspex, a leader in B2B professional contact data and data management, which was acquired by Dun & Bradstreet. Before that, Serino was Vice President of North America Sales at Neolane (now a part of Adobe), a leader in marketing automation and cross-channel campaign management software and services for both B2B and B2C companies. Serino also was Vice President of North America Sales at Unica, which became the foundation for IBM’s omni-channel marketing software.

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