May 2nd, 2017
ServiceChannel Announces $54 Million in Funding from Accel

ServiceChannel today announced a $54 million growth financing round led by Accel, a leading early and growth-stage venture capital firm. This new funding will be used to help the company accelerate the transformation of an $85 billion facilities and contractor management market to a more modern, data-driven and automated approach…Read More

Apr 13th, 2017
ServiceChannel Brings First-in-Industry Machine Learning Solution to Facilities Management, Offering Unprecedented Innovation

ServiceChannel today introduced advanced machine learning capabilities to its flagship solution, enabling faster, more automated data-driven decision making capabilities for facilities managers. ServiceChannel’s Decision Engine revolutionizes how facilities managers interact with their data through powerful prescriptive analytics and historical data in the service workflow, resulting in faster and smarter decision making…Read More

Mar 21st, 2017
ServiceChannel Enables Another Fast-Growing Company to Take Systematic Approach to Facilities Management Operations

ServiceChannel today announced its latest customer success in a high-growth, highly distributed customer environment by replacing an ad hoc, legacy facilities management operation with a systematic, technology-based one…Read More

Mar 6th, 2017
ServiceChannel Completes 2017 SSAE16/SOC1 Type II Audit Review

ServiceChannel today announced that it has recently completed its examination in conformity with Statement on Standards for Attestation Engagements (SSAE) No. 16, Reporting on Controls at a Service Organization for the period of Feb. 1, 2016 through Jan. 31, 2017….Read More

Feb 14th, 2017
ServiceChannel Strengthens Executive Team with Two C-Suite Appointments

ServiceChannel  today announced that it has bolstered its executive leadership team with the appointments of Hugues Meyrath as Chief Product Officer and Kristin Hambelton as Chief Marketing Officer... Read More

Feb 1st, 2017
Tavistock Restaurant Collection Increases Operational Transparency and Consistency with ServiceChannel

ServiceChannel  today announced that Tavistock Restaurant Collection became the newest restaurant portfolio to select ServiceChannel for more visibility and transparency of its facilities management operations such as spending, budgeting, vendor performance and automated invoice processing... Read More

Jan 18th, 2017
ServiceChannel Helps Wolverine Worldwide Empower Its Stores with Transparent and Efficient Facilities Management

ServiceChannel  today announced that Rockford, MI-based Wolverine Worldwide has deployed its facilities management software to better manage its repair and maintenance requirements across 300 stores comprised of some of the most familiar brands in footwear including Sperry Top-Sider, Merrell, Hush Puppies, Sebago, Saucony, Stride Rite, and Wolverine Boots... Read More

Nov 3rd, 2016
Waterstones Transforms Facilities Management through ServiceChannel Software

ServiceChannel today announced that Waterstones, the largest book seller in the United Kingdom, has implemented ServiceChannel in its internal facilities management practice to replace a legacy, completely outsourced model across its nearly 300 locations... Read More

Oct 25th, 2016
ServiceChannel Selects PromisePay to Optimize Payments for Facilities Management and Contractors

ServiceChannel today announced it has chosen PromisePay to power the company’s multi-billion dollar marketplace after an extensive competitive selection process... Read More

Sept 29th, 2016
ServiceChannel Updates Site Audit Manager to Deliver Unprecedented Transparency and Actionable Insights for Facilities Inspections

ServiceChannel today announced the newest version of its Site Audit Manager application designed to capture standardized facilities condition data while on-site using mobile devices, empowering facilities managers to make more informed budgeting decisions and monitor location condition trends – all fully integrated with their work order creation process… Read More

Sept 28th, 2016
ServiceChannel Featured in PRSM Association ‘Best Practices Book’ for Retail FM

ServiceChannel today announced that it has been featured as a contributor in the 2016 Best Practices book of retail facilities management case studies published by the Professional Retail Store Maintenance Association (PRSM), the authority on retail, multi-site facilities management. The book is designed to help the industry improve the bottom line at retail stores, by strategically driving efficiencies through effective retail facilities maintenance business practices… Read More

Sept 15th, 2016
SendaGuy Now Debuts Mobile App for NYC Restaurants at Taste Talks’ Future Food Expo

SendaGuy Now, a Manhattan-based startup seeking to revolutionize the way independently owned restaurants in New York City request and receive repair and maintenance services, showcased it’s platform at the Taste Talks Future Food Expo which took place at the Wythe Hotel in Williamsburg, Brooklyn on Saturday September 10thand Sunday, September 11th Read More

Sept 15th, 2016
Sally Beauty Supply Modernizes FM Operations for Enhanced Visibility and Transparency

ServiceChannel today announced that Sally Beauty Supply, a specialty retailer and distributor of professional beauty supplies operating more than 5,000 stores globally, including more than 4,200 in North America alone, has deployed a ServiceChannel service automation solution to modernize many aspects of its facilities management operations through automation... Read More

July 28th, 2016
New Analytics Offering Strengthens ServiceChannel Business Intelligence Capabilities

ServiceChannel today introduced ServiceChannel Data Direct, a new data warehousing solution that gives users on-demand access to facilities management data that can be easily and seamlessly integrated with other customer-specific data to enable more comprehensive and transparent business intelligence across the enterprise... Read More

July 13th, 2016
ServiceChannel Energizes Internal Facilities Team at O2 Fitness

ServiceChannel today announced that its customer O2 Fitness, a regional chain of 24 full-service fitness centers, recently migrated from its legacy computerized maintenance management system (CMMS) to the ServiceChannel SaaS service automation platform in order to help its internal facilities management team more efficiently initiate, track and manage repair and maintenance work orders... Read More

June 22nd, 2016
ServiceChannel Enables Razzoo’s to Make Informed ‘Repair or Replace’ Decisions in Real-time

ServiceChannel today announced that Razzoo’s Cajun Cafe, a popular restaurant chain headquartered in Dallas, Tx., has successfully implemented ServiceChannel Service Automation throughout its 20 locations to achieve benefits .. Read More

June 8th, 2016
ServiceChannel Identifies Transparency between Facilities Management and Service Providers as Most Critical Success Factor

ServiceChannel today launched a nationwide program designed to improve the collaboration and transparency between facilities management teams and service providers through modern tools, technologies and techniques that deliver unprecedented visibility across all aspects of their business relationship... Read More

May 18th, 2016
CorePower Yoga Optimizes Contractor Management and Accountability through ServiceChannel

ServiceChannel today announced that Denver-based CorePower Yoga has implemented ServiceChannel Service Automation to overhaul its highly decentralized facilities maintenance and repair processes to achieve meaningful benefits... Read More

April 25th, 2016
Success in Retail Sector Drives ServiceChannel Growth and Momentum

ServiceChannel today announced that it is again exhibiting at the PRSM National Conference taking place this week to provide facilities management professionals in the retail industry with the latest technical innovations,  information resources, solutions, networking and knowledge-sharing opportunities... Read More

March 30th, 2016
ServiceChannel Broadens Analytics Suite with New Data Exploration Tools, Dashboards and Alerts

ServiceChannel today further expanded its analytics and business intelligence offerings provide greater transparency and operational visibility to its customers... Read More

March 14th, 2016
ServiceChannel to Exhibit at the 2016 RFMA Annual Conference

ServiceChannel today announced that it will be exhibiting at the Restaurant Facilities Management Association (RFMA) annual conference, the largest gathering of restaurant facilities professionals and solution vendors... Read More

February 16th, 2016
ServiceChannel Appoints Brian Serino as Chief Revenue Officer

ServiceChannel today announced the appointment of Brian Serino as Chief Revenue Officer responsible for integrating and aligning all sales-oriented activities and programs throughout the company... Read More

February 3rd, 2016
ServiceChannel Acquires Big Sky Technologies to Accelerate Innovation in Service Automation for Facilities and Operations

ServiceChannel today announced it has acquired Big Sky Technologies, Inc., a San Diego-based, privately held company with a facilities maintenance and operations SaaS solution specializing in serving multi-location retail, restaurant and other geographically distributed organizations... Read More

December 9th, 2015
Fast-Growing Philz Coffee Reinvents Its Facilities Management Operations with ServiceChannel

ServiceChannel today announced that Philz Coffee successfully deployed its solution company-wide in order to gain better visibility and improve efficiency of its facilities maintenance operations in the face of rapid corporate expansion... Read More

November 10th, 2015
’wichcraft Creates ‘Happier Stores’ through ServiceChannel Service Automation

ServiceChannel today announced that ‘wichcraft, a New York-based hand-crafted sandwich chain that Conde Nast Traveler named as one of the world’s best, recently deployed its leading SaaS service automation platform for facilities managers and contractors as a company-wide effort to streamline its facilities maintenance and enable its employees to focus on delivering higher levels of customer service… Read More

October 7th, 2015
New ServiceChannel Offering Helps Enterprises Increase Compliance in Managing Contractors and Suppliers

ServiceChannel today announced the availability of ServiceChannel Compliance Manager, a new web-based module designed to help enterprises efficiently monitor and manage regulatory and corporate compliance requirements of their facilities repair and maintenance contractors, and equipment and parts suppliers… Read More

September 30th, 2015
ServiceChannel to Host NextGen 2015 UK at PRSM International Retail Exchange

ServiceChannel today announced that it will host the United Kingdom version of its user group meeting series, called NextGen 2015, as part of its corporate sponsorship and activities at PRSM International Retail Exchange at the Westbury Hotel… Read More

September 10th, 2015
ServiceChannel Accelerates Company Momentum with Record Revenue Growth, Customer Acquisition, and R&D Expansion

ServiceChannel today announced record results for key areas of its business through the first half of 2015 including revenue, bookings, customer acquisition rate and the volume of invoices processed, which now exceeds $4 billion on an annualized basis… Read More

August 26th, 2015
Brightside Academy Partners with ServiceChannel and Accelerates Service Requests by 93 Percent

ServiceChannel today announced that Brightside Academy, an early education and child care provider with 60+ locations throughout the Northeast, has successfully deployed its leading SaaS service automation platform to achieve significant cost saving and operational efficiencies, including the reduction of time required to resolve service requests by more than 90 percent… Read More

August 17th, 2015
ServiceChannel Mobilizes Service Automation With New, ‘On-the-Go’ Capabilities

ServiceChannel today launched a new version of its mobile app that enables its customers to create, search, assign and resolve repair and maintenance service orders more quickly and more efficiently using mobile devices such as iOS and Android smartphones and tablets… Read More

July 28th, 2015
RaceTrac Accelerates Facilities Maintenance and Repair Improvements through ServiceChannel Service Automation

ServiceChannel today announced that its customer RaceTrac improved maintenance and repair services across its distributed enterprise of more than 700 convenience stores by integrating the ServiceChannel portfolio within its operations… Read More

June 8th, 2015
ServiceChannel Invests in LearningChannel to Empower Facilities Managers With Advanced Service Automation Expertise

ServiceChannel today announced that it is launching a new corporate education program targeted at its global customer base by opening ServiceChannel LearningChannel, to deliver free customer training via a number of live, instructor-led courses on diverse topics related to service automation-enabled facilities management… Read More

May 13th, 2015
ServiceChannel Executive, Sid Shetty, to Present at the GoodData ‘Make Money Summit’

ServiceChannel announced today that Siddarth Shetty, the company’s VP of Global Services division will present at the GoodData Make Money Summit on how business intelligence and data analytics has helped ServiceChannel enable its customers to convert visibility and insights of their enterprise data into customized, actionable information in order to make more informed business decisions, take faster actions, and save significant costs… Read More

May 5th, 2015
ServiceChannel Closes New Funding, Implements Growth Initiatives

ServiceChannel announced that it has completed a substantial equity financing and added to its senior management team to fuel its continuing growth and position the company to pursue new market opportunities… Read More

April 28, 2015
ServiceChannel Hosts Spring User Group Conference at PRSM2015 National Event

ServiceChannel today announced that it successfully hosted the spring version of its semi-annual end-user group, the company’s seventh, at this week’s PRSM2015 National Conference, the retail industry’s largest exhibition and educational event for facilities management… Read More

April 28, 2015
Service Automation for Facilities Management Becoming Increasingly Strategic for Urgent Care Providers

ServiceChannel today unveiled the results of a research project of the urgent care market that reveals how providers can better manage their growth, create competitive advantages and deliver enhanced experience for patients through a proactive, automated approach of their centers and clinics… Read More

April 21, 2015
ServiceChannel Customer to Discuss the Benefits of End-to-End Service Automation at Knowledge ‘15

ServiceChannel announced today that one of its leading customers will be presenting the need for modern, highly distributed enterprises to extend service automation outside the company to outside contractors and trade suppliers. This topic will be discussed as part of ServiceChannel’s participation at the ServiceNow Knowledge15 Conference, an end-user event focused on ways cloud services can transform service management across the enterprise… Read More

April 20, 2015
ServiceChannel Executive, Sid Shetty, to Discuss Future of Facilities Management at Texas A&M College of Architecture

ServiceChannel announced today that Siddarth Shetty, the company’s VP of Global Services division will present at the College of Architecture at Texas A&M University on various topics related to the future of facilities management including how enhanced visibility and real-time analysis of enterprise data is helping to streamline operations, reduce costs and improve planning… Read More

April 8, 2015
ISM-7 Counties Appoints Bashir Abdallah, ServiceChannel’s Head of Supply Chain Products, as Technology Chairperson

ServiceChannel, the leading service automation platform for facilities managers and contractors, today announced that Bashir Abdallah, the company’s Head of Supply Chain Products, has been appointed by the 7-Counties affiliate of the Institute for Supply Management as its Technology Chairperson… Read More

March 31, 2015
ServiceChannel Supply Manager Helps Unite Facilities Management, Corporate Procurement and Strategic Suppliers

ServiceChannel announced growing adoption of its recently introduced ServiceChannel Supply Manager among facilities management departments who are using the solution to automate and standardize enterprise-wide purchasing of equipment, parts and supplies… Read More

March 11, 2015
ServiceChannel Executive Discusses Transformative Effects of Big Data Analytics for Facilities Management at Upcoming Industry Events

ServiceChannel today announced that Siddarth Shetty, Vice President of Global Services, will be presenting at two upcoming industry events on technology trends and best practices that will help facilities managers better use big data analytics and business intelligence… Read More

February 12, 2015
ServiceChannel Enhances Cloud-Based Platform with Enterprise Features, Mobile Capabilities and Advanced Analytics

ServiceChannel today introduced a number of major technology advancements to its industry-leading cloud-based software platform. The enhanced ServiceChannel portfolio is designed to deliver “more valuable properties” via innovative, automated, and operationally efficient ways to find, manage, analyze, and pay for services via a global network of external contractors… Read More

November 4, 2014
ServiceChannel Opens New Office In Columbus, Ohio to Better Service Key Customers and Community

ServiceChannel today announced that it is continuing its corporate expansion with the opening of a new office in Columbus, Ohio. This mid-west location will serve chiefly as a customer service center for clients whose corporate headquarters are located in the region… Read More

March 4, 2014
ServiceChannel Completes Examination in Conformity with Statement on Standards for Attestation Engagements (SSAE) No. 16, Reporting on Controls at a Service Organization

ServiceChannel today announced that it has recently completed its examination in conformity with Statement on Standards for Attestation Engagements (SSAE) No. 16, Reporting on Controls at a Service Organization for the period of August 1, 2013 through January 31, 2014 that was performed by an independent auditing firm… Read More

February 11, 2014
ServiceChannel Launches New Contractor Scorecard to Deliver Industry Standard in Cost and Performance Tracking

ServiceChannel today announced the release of its new contractor scorecard, called MyScorecard, with KPIs to its network of over 45,000 contractors… Read More

January 29, 2014
ServiceChannel Analytics Now Powered by GoodData to Deliver State-of-the-Art Business Intelligence Platform

ServiceChannel today announced that it has partnered with GoodData, the leader in cloud business intelligence, to help deliver a state-of-the-art, big data reporting and analytics platform to its customers… Read More

August 28, 2013
Terminix Chooses ServiceChannel Software to Manage National Subcontractor Network

Terminix, the largest pest control company in the world, has selected ServiceChannel’s Private Network software as a service (SaaS) application to source, credential and manage compliance of their subcontractors nationwide. Terminix, a ServiceChannel enabled contractor, operates in 45 states in the U.S. and 14 countries around the world… Read More

June 25, 2013
Ruby Tuesday Selects ServiceChannel as Restaurant Facilities Services Management Platform

ServiceChannel today announced that Ruby Tuesday, Inc. (NYSE: RT) has chosen its technology to streamline facilities management across its 750 locations throughout the United States… Read More

June 6, 2013
ServiceChannel and POE Partner to Streamline Facilities Management for Healthcare

ServiceChannel today announced that it has joined forces with Partners for Organizational Excellence (POE), to bring awareness of its solutions and its many benefits to facilities in the healthcare sector… Read More

June 4, 2013
ServiceChannel’s Momentum Continues to Grow as it Hosts its Fifteenth User Group Meeting
Long time clients such as Burlington Present Benefits of Platform

ServiceChannel today announced that it has experienced significant growth in the first half of 2013. Most recently the company concluded its fifteenth user conference in which five leading national retail customers shared their best practices with more than fifty retailers and restaurant groups. In addition, ServiceChannel added twenty new retail and restaurant customers to its growing list of customers already leveraging its platform to better manage their facilities services… Read More

May 21, 2013
ServiceChannel Unveils New Tool for Commercial Contractors

ServiceChannel today announced that it has introduced the ServiceClick Contractor Console, an online dashboard to aid commercial contractors in better servicing their clients and managing their business. This new tool provides contractors with an updated view of all client activity, enabling them to spot service problems before clients do as well as receive detailed summaries of all work orders, proposals and invoices across multiple clients… Read More

March 11, 2013
CraftWorks Restaurants & Breweries Selects ServiceChannel to Manage Facility Services and Control Costs
Single technology platform to allow CraftWorks to focus on “every guest, every time”

ServiceChannel, the market leader in facility service management solutions, today announced that CraftWorks Restaurants & Breweries Inc. has chosen its technology platform to streamline its facility management processes across its 140 locations including its largest brands, Old Chicago, Gordon Biersch Brewery Restaurants and Rock Bottom Restaurant & Brewery… Read More