Reviews & Testimonials

ServiceChannel is dedicated to transforming the facilities management industry with a modern solution that provides unprecedented transparency, efficiency, automation, and insight to all its participants.

Customer Stories & Testimonials

CorePower Yoga

“We’re using facilities data to positively impact design and construction decisions. This saves the company a lot of money by being smarter and more efficient in how we’re adding new studios.”

Brian Peoples, Director of Facilities, CorePower Yoga

Louis Vuitton

“The implementation was very efficient. Our stores are absolutely thrilled with the system. We like that ServiceChannel technology is simple, organized, multi-functional, and comes with great support.”

Alan Donohoe, Senior Manager of the Preservation Department, Louis Vuitton

Bloomin’ Brands

“Using ServiceChannel changes the nature of the business. The ability to open a ticket and answer questions right from the platform is a big advantage for the partners and for the Facilities Team. With ServiceChannel, we can dispatch the best service provider right from the platform.”

Jon Ahrendt, Director of Facilities Management, Bloomin’ Brands

RaceTrac

“It’s been like night and day compared to our old process. Vendors love doing business with us now because ServiceChannel makes it very easy to work with us. ServiceChannel was able to engender support at all levels of RaceTrac because of its ability to be our system of record.”

Jelani Headley, Senior Manager, Field Services Support, RaceTrac

Curo Financial

“The way we were operating as a facilities department and the way we are operating now is completely different. We were completely reactionary before we started using ServiceChannel. Now we are making decisions in advance and being proactive in how we handle our business. We are doing a lot more with a lot less.”

Joel Elsea, Director of Facilities, Curo Financial

Fendi

“ServiceChannel is now one of our biggest drivers in how we manage facilities services. It’s a highly efficient way to keep our stores up to the same luxury brand standards as our products. As the ‘owner of our information,’ we can now spend less time to accomplish more at a higher quality than was possible before.”

Francesco Fassio, Facilities Manager, Fendi EMEA

ServiceChannel Reviews

“I like that it helps to keep your repair and maintenance issues organized, recorded, where client, contractors and business can all meet together in one format and be on the same page and aware of what is going on at all times. It is a great program that has a lot to offer.”

“ServiceChannel is well suited for both the small 5-10 location chain and the large 100+ chains because it is so user-friendly and useful. For the smaller chains the sooner you get used to using the system, the easier it is as your brand grows; it is also easier for an FM to find a great list of vendors (already in the SC System) via Fixxbook to help with establishing vendors at new locations that are maybe not near your present group of vendors. For a larger chain that is perhaps migrating away from an old CMMS platform, or who is looking to upgrade to a new one, SC offers the real world fact that most likely your vendors are already doing business with others who are using SC, this helps in the onboarding like nothing else.”

“The product is easy to use. They are very responsive to our needs, and the costs are very reasonable.”

“Great product for getting analytics. The company is very responsive and has a great customer support.”