Field Tech ManagerField Tech Manager

Internal Workforce and Workflow Management

How Our Field Tech Management Software Works

   With Field Tech Manager:

  • Companies can manage their own technicians and assign work orders to individual technicians, all with full visibility and transparency
  • Technicians can interact with work orders in real-time while in the field (view, log time against and update details for assigned work orders via a mobile app)

How It Helps

U

Increase Operational Transparency

Manage internal technicians efficiently through greater visibility

e

Manage Program Consistently

Easily manage both internal staff and third party contractors from same system

Boost Workforce Efficiency

Save time by allowing internal techs to complete actions via mobile app

Z

Meet Service Levels

Ensure adherence to SLAs by internal technicians

Improve Reporting

Accurately track technician time and productivity and total work order cost

Features

For Managers:

Work Order Dispatch

Dispatch work orders to specific internal techs or define auto-assignments

Auto Work Order Forwarding

Work orders may be automatically forwarded to alternative techs

i

Technician Reporting

Tech productivity and total work order cost tracked through integrated analytics

For Internal Technicians:

l

Work Order Management

View assigned work orders and accept, cancel or reassign

Job Time Capture

Easily log time against work orders and update details

Asset / Parts Tracking

Select/Record assets (via Asset Manager) and parts used on a work order