Facilities Management Software for the Grocery & Supermarket Industry

In the United States alone, there are nearly 40,000 supermarket locations.

This staggering number, coupled with the growing popularity of food delivery services, means that grocery facilities must be in optimal condition to attract new customers and maintain customer loyalty. Facilities management software with service automation can help.

ServiceChannel’s Service Automation suite allows grocery FMs to easily create work orders, hire experienced contractors and technicians, oversee repair and maintenance work, submit payments, and analyze spend efficiently and at low costs across numerous locations, giving them the edge they need to succeed in this competitive industry.

Challenges of Grocery Facilities Management

  • Because supermarket and grocery chains use specialized equipment like refrigerators, freezers, and self-checkout machines, finding experienced contractors to attend to these types of assets can be a challenge.
  • Managing budget is critical for grocery facilities managers. Refrigerators and other critical equipment are expensive to buy and repair, so FMs need visibility into spend so they can budget and identify areas to cut costs.
  • Companies that maintain refrigerated assets like supermarket and grocery chains as well as other food retailers face a challenge in monitoring them and meeting the government compliance required with the use of associated refrigerants.
  • Facilities managers must ensure brand uptime to attract and retain customers. Store aisles must be clean, stocked, and visually attractive and all equipment must be fully functional at all times.
  • Tracking and managing assets is challenging for grocery FMs because of the volume and variety of equipment, its movement both within and across locations and all their associated information, from service history to warranty information.

“For the first time, we’re able to manage our equipment across all our locations as well as our refrigerant usage to make sure we’re not violating any government regulations and incurring fines. Doing this all in one system saves us a tremendous amount of time – and money!”

Vice President, Operations, Leading Regional Grocery Chain

Benefits of Fitness Facilities Management Software

  • ServiceChannel’s contractor management solutions allow for the easy finding, hiring, overseeing, and evaluating of service providers, helping FMs ensure the contractors they use are qualified/certified, insured and can provide them with the services they need.
  • Using ServiceChannel’s work order management software, FMs can respond to and schedule service requests (whether on-demand, preventive or emergency), keep an organized record of all past and current work, and manage work orders from anywhere, 24×7 via a mobile app.
  • ServiceChannel’s integrated refrigerant tracking software lets food retailers track the addition of ozone depleting refrigerants to assets, confirm leakages do not exceed mandated thresholds and enables EPA compliance with applicable regulations.  Fines are eliminated, compliance is achieved and brand image is maintained.
  • With ServiceChannel’s analytics and business intelligence capabilities, supermarket and grocery FMs can identify spend trends and outliers, track operational and financial metrics and KPIs, and generate actionable insights from easy-to-read dashboards, helping them find effective ways to boost efficiency while  lowering operational costs.
  • ServiceChannel’s asset management solutions keep track of equipment details such as location, age, condition, warranty, service history and open service requests. Integrated QR and NFC based asset tagging makes managing equipment data vastly more manageable.  With access to accurate equipment information, FMs make more informed data-backed repair/replace decisions.