GPS/IVR Check-In
Know When Your Contractor Arrives
How GPS / IVR Check-In Works
Know when your contractors arrive at your location with easy-to-use GPS and interactive voice response (IVR) functionality. Contractors can simply check-in and check-out via their mobile device or from any on-site phone.
ServiceChannel’s GPS and newly enhanced and upgraded IVR system uses cloud-based technology to provide superior scalability, capacity, and stability. System-based tracking eliminates erroneous or false information associated with self-reporting.
Easy as 1-2-3
The mobile GPS Check-In App automatically records a contractor’s geolocation coordinates when they check-in/check-out within a customer-defined radius of the service location.
With the IVR system, the contractor simply calls into the IVR system upon arrival at site, and enters a PIN and work order number. After performing work at the location, the contractor calls back into the IVR system, and notes if the job is done or requires a follow-up visit.
How It Helps
Billing Accuracy
Validate that a service provider was onsite for a work order and for how long to improve accuracy of labor invoicing
Eliminates Disputes
Companies and their contractors have proof of time spent onsite
Safety
Know the specific contractor and when they are at your location
Stability
Higher uptime and less interruptions through GPS technology or phone system, server, and data center redundancy
GPS Check-In Features
Geolocation Check-in
Validate contractor presence at your location via mobile device GPS technology
Real-time Updates
Know exactly when contractors are on-site
On-site Photos
Contactors can add photos to work orders
IVR Check-In Features
Capacity
Handles a large volume of phone calls simultaneously
Scalability
Automatically grows as more calls flow into the system
Fully Redundant
Uses multiple phone carriers, Internet providers, and data centers
Multi-language
Supports 14 languages from any phone in the world to cover a global customer base
Simple to Use
Easy-to-follow steps ensure compliance
