GPS IVR Check InGPS/IVR Check-In

Know When Your Contractor Arrives

How GPS / IVR Check-In Works

Know when your contractors arrive at your location with easy-to-use GPS and interactive voice response (IVR) functionality. Contractors can simply check-in and check-out via their mobile device or from any on-site phone.

ServiceChannel’s GPS and newly enhanced and upgraded IVR system uses cloud-based technology to provide superior scalability, capacity, and stability. System-based tracking eliminates erroneous or false information associated with self-reporting.

Easy as 1-2-3

The mobile GPS Check-In App automatically records a contractor’s geolocation coordinates when they check-in/check-out within a customer-defined radius of the service location.

With the IVR system, the contractor simply calls into the IVR system upon arrival at site, and enters a PIN and work order number. After performing work at the location, the contractor calls back into the IVR system, and notes if the job is done or requires a follow-up visit.

How It Helps

Billing Accuracy

Validate that a service provider was onsite for a work order and for how long to improve accuracy of labor invoicing

Eliminates Disputes

Companies and their contractors have proof of time spent onsite

Safety

Know the specific contractor and when they are at your location

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Stability

Higher uptime and less interruptions through GPS technology or phone system, server, and data center redundancy

GPS Check-In Features

Geolocation Check-in

Validate contractor presence at your location via mobile device GPS technology

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Real-time Updates

Know exactly when contractors are on-site

On-site Photos

Contactors can add photos to work orders

IVR Check-In Features

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Capacity

Handles a large volume of phone calls simultaneously

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Scalability

Automatically grows as more calls flow into the system

Fully Redundant

Uses multiple phone carriers, Internet providers, and data centers

Multi-language

Supports 14 languages from any phone in the world to cover a global customer base

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Simple to Use

Easy-to-follow steps ensure compliance