Provider Enterprise

One Platform Handles Your Entire Subcontractor Work Order Lifecycle

What Provider Enterprise Does For You

ServiceChannel recognizes that service providers often use their own network of internal technicians, dealers and subcontractors. Managing this performer network of internal and external resources has distinct challenges.

ServiceChannel solves this dilemma with ServiceChannel Provider Enterprise. Provider Enterprise provides the full range of service automation functionality to capture, assign, and manage work orders for both a provider’s own techs and its subcontractors. It’s one platform for more efficient work order management, compliance management, and analytics.

How Provider Enterprise Helps

One Centralized Location

Manage all provider data and documents from a single platform

Improves Operations Efficiency

Create, assign, and track work orders online throughout their lifecycle – anytime, anywhere

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Increases Transparency

Understand the performance of your own performer network and what’s impacting your own scorecard performance

Control Costs

Understand the costs of your performer network

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Reduces Confusion

Ensures that data is aligned between your clients and all your subcontractors

Provider Enterprise Features

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Automatic Work Order Creation (from mutual ServiceChannel clients)

Automatically dispatch work orders to your contractor network.

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Work Order Capture (for non-ServiceChannel clients)

Enter work orders manually from any source or client.

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Service Request Assignment / Tracking

Dispatch and update service requests; all status information is available securely to you and your network.

Compliance Manager

Reduce risk through proactive compliance monitoring of your contractor network. Streamline collecting, exchanging and maintaining W-9s, insurance, rates, and licenses.

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On Site Check-in / Check-out

Validate technicians’ on-site arrival and departure and labor invoicing in real-time with GPS and IVR technologies.

Mobile Access

Easily view work order status and service request reports on mobile devices.

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Reports, Alerts, & Dashboards

View real-time data across all trades, locations and contractors. Manage by exception with event-driven alerts.

Contractor Scorecards

Track performance of your network with individualized, quantitative scorecards.

Business Intelligence & Analytics

Leverage data insights through business intelligence dashboards and comprehensive reports.

Proposal Management

Quickly send an RFP to members of your network; receive and review proposals online.

Asset Management

Maintain asset attribute data, monitor warranties, and track repair history to make better repair/replace decisions.

Preventive / Scheduled Maintenance

Schedule, verify, validate, and authorize NTE levels for all preventive and scheduled maintenance events conducted by your network.

Invoice Management

Manage your network’s invoices automatically; reduce invoice processing costs, speed invoice approval time, and reduce payment and remittance costs.