Client LeadServiceChannel Client Lead

Your Point of Contact for Dedicated Client Service

What a Client Lead Does for You

As a company that has grown to work with more than 500 brands across 300,000 locations in 63 countries, ServiceChannel knows how to deliver exceptional client service. Our ServiceChannel Client Leads go the extra mile in support. With a designated Client Lead, you have an assigned expert who works directly with a client’s primary contact and assists with using the ServiceChannel facilities management platform.

The impact of Client Leads is far reaching.

  • Work order follow-up & completion – Ensures that third-party contractors have completed assigned work orders, and changed or updated status of work orders
  • Contractor platform assistance – Client Leads make sure your contractors are correctly and consistently using ServiceChannel’s work order software
  • Work order reassignment – Reassignments to secondary/tertiary contractors ensure you get prompt and excellent service should your primary contractor have a delay in responding
  • Work verification – Client Leads can follow-up with locations to verify completion of work orders or address concerns about specific requests
  • Proposal management and work order not-to-exceed (NTE) adjustment – Client Leads are the front line in minimizing the back-and-forth with contractors on proposals and NTEs
  • Address facilities managers’ requests – From follow-up on open work orders to providing contractors with additional direction, Client Leads make sure your service requests get done right and on time
  • Work order aging – Client Leads can do more than run work order aging reports, follow up on work orders aged, and track not yet confirmed / completed / approved status: They can address any issues with the facilities managers and/or service providers
  • Coordinate with Call Center – Client Leads can coordinate with the call center on all work orders as needed
  • Run additional reports – Client Leads will run any additional reports needed

How It Helps

Enhanced Client Service

Answers questions, work with vendors and service providers, run reports, and more

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Faster Service

Ensures there is no lag time from when the time a work order is submitted to the time it’s completed

Maximize Platform Utilization

Assists vendors with using the ServiceChannel platform

More Information

Runs reports, and issues are identified and addressed by a dependable, knowledgeable contact