Work Order Manager

Manage Repair & Maintenance Work Across All Locations Through a Single Dashboard

Work Order Manager Website Icon

How Our Work Order Tracking Software Works

Take a Tour ButtonWith ServiceChannel Work Order Manager your facilities management team and location staff can easily place service requests, monitor real-time status updates and leave feedback for work performed.

Our work order management software provides full visibility into every step of the work order process.

By automating the work order process and accessing data already in your facilities management system, your organization saves time not only in submitting a work order, but in getting it fulfilled.

ServiceChannel’s work order management software helps facility management:

  • Find – select the right contractor for the assignment
  • Manage – get the services you need when you need them
  • Pay – enable efficient, automated payment
  • Analyze – provide data and analytics

The Work Order Life Cycle System

ServiceChannel’s work order management software helps facility management teams with the entire service automation process, so they can:

  1. Location user creates work order – our menu-driven format makes it easy to submit work orders. Include images or photos to help contractors evaluate a problem and come prepared.
  2. Service provider accepts work order and dispatches technician(s)
  3. Dispatched technician checks-in via mobile device or IVR, completes work, and checks-out
  4. Location user gives feedback on service
  5. Service provider submits invoice
  6. Facilities management automatically approves invoice for payment based on NTE parameters; invoices that exceed NTE are managed by exception

Work order management software is not just for repair requests; it also improves efficiency for preventive maintenance. With Planned Maintenance Manager, your facility management team inputs the service parameters, including frequency, locations, site or equipment specs, and the assigned commercial contractor, just once. Work orders are then automatically generated according to schedule so all regular maintenance occurs as needed.

How It Helps

Lower Costs

Reduce total maintenance spend

Boost Efficiency

Improve operating and administrative efficiencies

Increase Performance

Improve service and contractor performance


Online and Telephone Based Service Requests

Place service requests from anywhere with an Internet connection; all status and progress info available

Automate Processes

Set up business rules that increase call avoidance, streamline work order submission and automate contractor dispatch

On Site Check-in/Check-out

Validate contractor presence and labor invoicing via real-time updates with GPS and IVR technologies

Mobile Access

Create work orders and view status remotely via mobile devices

Alert Notification

Receive real-time alerts via email or text

Customized Dashboard

Get branded Location Dashboard with your own look & feel for operating staff to easily enter and review work orders


Metric-based NTE Controls

Set not-to-exceed cost controls to ensure work order costs stay within budget


Contractor-Initiated Work Orders

Allow contractors to generate work orders while onsite for pre-approved types of work

“From finding and qualifying contractors to managing labor and supplies all the way through final payment, ServiceChannel is a complete solution — part CMMS and part e-procurement.”

Facilities Sourcing Manager, Global Retailer
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